Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Unified Tenant Configuration Management (UTCM) is a new tenant configuration management solution that can monitor changes to over 300 resource...
Microsoft Teams will add an ongoing meetings indicator in channels using the threads layout, showing active meetings with details and a Join b...
Microsoft Purview introduces a new Purview Agent Deployment role added to several built-in role groups, allowing analysts to deploy and manage...
Ensure On-Premises connectors use unique certificates with domains accepted by the tenant and avoid shared IPs across tenants. Misconfiguratio...
People Skills will expand to Microsoft Teams, allowing employees to view and manage skills on the Microsoft 365 profile card within Teams. The...
Microsoft 365 Copilot will allow users with a Copilot license to copy AI-generated tables from Chat into documents and apps starting early Mar...
We are announcing the ability to generate short‑term forecast scenarios with a duration of up to 365 days (one year) in Dynamics 365 Customer ...
We are announcing the ability to generate long-term forecasts of up to three years in Dynamics 365 Customer Service. This feature will reach g...
We are announcing the ability to edit agent schedule bookings using drag-and-drop interactions in Dynamics 365 Customer Service. This feature ...
We are announcing the ability to leverage Quality Evaluation Agent simulation to test & fine tune evaluation criteria in Dynamics 365 Cont...
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