Microsoft Dynamics 365 Customer Service: Latest Dynamics 365 Customer Service

Dynamics 365 Customer Service – Leverage Quality Evaluation Agent simulation to test & fine tune evaluation criteria

We are announcing the ability to leverage Quality Evaluation Agent simulation to test & fine tune evaluation criteria in Dynamics 365 Cust...

Dynamics 365 Customer Service – Quality Evaluation Agent Evaluation Criteria Extensibility

We are announcing Quality Evaluation Agent Evaluation Criteria Extensibility in Dynamics 365 Customer Service. This feature will reach general...

Dynamics 365 Customer Service – Quality Evaluation Agent Evaluation Criteria Extensibility

We are announcing Quality Evaluation Agent evaluation criteria versioning in Dynamics 365 Customer Service. This feature will reach general av...

Dynamics 365 Business Central: Does the API support Multi-level Expand (Multi layers)

Hi, Readers.Today I would like to discuss a question I was asked recently, does the BC API support Multi-level Expand? With Business Central y...

Agentic AI for inventory to deliver: From procurement to fulfillment

From procurement and production to fulfillment and customer satisfaction, inventory-to-deliver impacts every aspect of the supply chain. The p...

Copilot Studio: Build an Agent Using Microsoft Planner

In my previous blog post, I explained how to build Microsoft Copilot Studio agents using Knowledge and Topics (Agent Flows) using a Running Re...

Set Up A D365 Email Template

Set Up A D365 Email Template

Communication with customers is very important. After something progresses with their order, it is helpful to send the customer an email. In t...

M365 Copilot : créer un agent en une phrase et discuter avec une IA qui se souvient de vous

La dernière vague de nouveautés Microsoft 365 Copilot apporte des changements concrets pour les utilisateurs des applications Office. On p...