Microsoft Dynamics 365 Sales: Latest Dynamics 365 Sales

Power Platform : la Release Wave 1 démarre, et Power Apps accélère sur l'expérience et la gouvernance

On entre officiellement dans la première vague de fonctionnalités de la Release Wave 1 2026 de la Power Platform. Microsoft a publié sa mi...

Reset / Restore the standard (OOTB) button in Dynamics 365 / Dataverse

We recently worked on a requirement where we customized an out-of-the-box ribbon button in Dynamics 365 — specifically, the Reactivate Lead bu...

Bring your everyday business apps into the flow of work with agents in Microsoft 365 Copilot

Microsoft 365 Copilot can now bring your go-to apps directly into the conversation, which closes the gap between AI-powered insight and real, ...

How Dynamics 365 Sales Agents Are Changing Sales Teams

For the past few years, Copilot has helped sellers work faster by drafting emails, summarizing records, and suggesting next steps. But with th...

Create A Return Order In D365

Create A Return Order in D365

Almost every business has to handle returned merchandise. In this article, learn the steps for processing a return order in D365. When a custo...

New Release: Detect Duplicate Records Using Related Entity Fields in Dynamics 365 CRM with DeDupeD

Most duplicate records in Dynamics 365 aren’t obvious; they’re hidden across related entities. And native duplicate detection doesn’t catch th...

Multi-agents et protocole A2A en GA dans Copilot Studio : chaîner vos agents pour des scénarios complexes

Microsoft vient de franchir une étape importante avec Copilot Studio : l'orchestration multi-agents passe de l'aperçu à la disponibilité ...

How to Build a Master Record Template Library in Dynamics 365 CRM (Step-by-Step Guide)

Your CRM admin opens Dynamics 365 on a Monday morning. A sales rep needs a new Opportunity, same products, same structure, same pricing tier a...

We need to talk about... Dynamics 365 Release Wave 1 for 2026... General Release Features

The latest release wave brings a fresh set of features designed to make the user experience smoother, smarter, and more connected. Before I la...