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Basics of D365 CRM Plugin Development | TechMasala Knowledge Session #2

How the Insurance Industry Can Use Predictive AI to Make Smarter CRM Decisions

Insurance is a business built on risk. Every decision, who to sell to, when to follow up, which claim to investigate, which policy is about to...

Dynamics 365 Integration Improvements in KingswaySoft’s 2026 Release Wave 1

Organizations that integrate their systems with Dynamics 365 need tools that do more than move data from one system to another. They need bett...

How to Optimize Mobile Offline Profiles Using FetchXML in Dynamics 365 Field Service

In many Field Service implementations, mobile offline capability is essential, especially for technicians working in low or no network areas. ...

How to Integrate Xero with Dynamics 365 CRM Without Coding? 

If you’re reading this, you’re probably in the same boat as most of the Xero and Dynamics 365 CRM users out...

New Feature in Dynamics 365: Find Duplicate Dynamics 365 Data Across Related Entities

Let’s be honest. You’ve been living with a lie. Your Dynamics 365 CRM looks clean. The duplicate detection is on. The rules are set. But somew...

Microsoft Copilot Studio – UPDATE – Classic agent creation experience in Teams

In a previous communication, MC1274562, we announced that the classic agent creation experience in the Microsoft Copilot Studio (formerly Powe...

Create and edit SharePoint pages with Copilot-powered AI

SharePoint page editors with a Microsoft 365 Copilot license will get an AI-powered authoring panel to create and edit pages using natural lan...

Agent Builder in Microsoft 365 Copilot: Updates to the agent creation experience

Microsoft 365 Copilot’s Agent Builder will have an updated, more intuitive agent creation experience starting late April 2026, improving...

Copilot entry point changes in Excel

Excel’s Copilot entry points are being consolidated into a single, consistent location with the right-side chat pane as the primary inte...