Microsoft Dynamics 365 Project Service Automation: Latest updates

AI-Powered Autonomous Agent for Work Order Automation in D365 Field Service

Introduction In today’s fast-paced service industry, businesses struggle with manually processing service requests, assigning technicians, and...

Enhance Efficiency with the New Queue Items Control in Dynamics 365 Customer Service

The Queue Items control is another addition to the new PCF controls available for Customer Service. This feature allows users to see related q...

Copilot – Create Knowledge Articles From Resolved Cases

For Dynamics 365 Customer Service users, there's a handy new feature called Copilot that streamlines the process of creating knowledge article...

Business Central 2024 wave 1 (BC24): Define default location for project or project phase

Hi, Readers.The public preview for Dynamics 365 Business Central 2024 release wave 1 (BC24) is available. Learn more: Link. I will contin...

Adding Search Fields to Dynamics 365 Views and Advanced Contact Lookup

If you're using Dynamics 365 Views and the Advanced Contact Lookup feature in the Customer Service workspace, you may have encountered the iss...

Dynamics 365 Field Service Module Overview

Dynamics 365 Field Service provides organizations to assist in creating work orders, scheduling and dispatching technicians, work order execut...

The Ultimate Guide to Route Optimization in Microsoft Dynamics 365 Field Service!

  Welcome back, Techies! We hope the latest chapter of our blog series, ‘Maplytics as a successful add-on to Microsoft Dynamics Field Ser...

Episode 323 – Managed Identities, Azure Automation, and the Microsoft Graph

In Episode 323, Ben walks Scott through a recent customer project with Microsoft Graph, Azure Automation, and Logic Apps. It turns out that wo...