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Microsoft Dynamics 365 Project Service Automation: Latest updates

Dive into the world of project management with our curated collection of blogs focusing on Microsoft Dynamics 365 Project Service Automation. Stay informed about the latest trends, best practices, and expert insights to streamline your project workflows and maximize efficiency.

Dynamics 365 Project Operations – Use the enhanced quote experience

We are announcing the ability to add or edit quote line details directly from a unified grid interface within Dynamics 365 Project Operations....

3 months ago

Dynamics 365 Field Service – Configure Copilot summaries in Field Service

We are announcing the configure Copilot summaries in Field Service feature for Dynamics 365 Field Service. This feature will provide admins wi...

7 months ago

Transition from Unified Service Desk to Customer Service workspace

On April 1, 2026, we will be deprecating the Microsoft Dynamics 365 Unified Service Desk (USD) with CRM Online application with an end of supp...

7 months ago

Migrate from Customer Service Hub to Customer Service workspace

Starting February 2025, new Customer Service customers with Enterprise licenses will only see the Customer Service workspace app. The Customer...

10 months ago

Project and Resources in different Time zones within Project – Dynamics 365 Project Operations

Came across below insightful post, while looking for details on Calendar Template / Work Template.

1 year ago

Unlocking the Power of AI in Dynamics 365 Customer Service

Introduction In today’s business environment, customer service excellence is no longer a differentiator; it’s a necessity. As we n...

1 year ago

Dynamics 365 Customer Service vs. Competitors: A Comparison

Introduction Did you know that 88% of customers say the experience a company provides is as important as its products… The post Dynamics...

1 year ago

Can Dynamics 365 Sales (CRM) Be Customized?

The video in this link explores the topic of customizing Dynamics 365 Sales (formerly known as CRM). Dynamics 365 Sales is a powerful tool for...

2 years ago

Location Intelligence for Field Service – a complete guide!

Learn all about location intelligence for field service in this comprehensive guide. ReEmployAbility, a B2B service industry company, reported...

2 years ago

Dynamics 365 Customer Voice – Conceptual Diagram (updated)

This article presents an updated version of the conceptual diagram for Dynamics 365 Customer Voice that now includes Dynamics 365 Marketing. T...

2 years ago

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Microsoft Dynamics 365 Project Service Automation: Latest updates

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