Microsoft Dynamics 365 Project Service Automation: Latest updates

Predict workforce capacity needs in Dynamics 365 Contact Center

In today’s fast-paced service landscape, ensuring the right number of service representatives are available at the right time is critical to m...

Configurable Copilot Case Summaries for D365 Customer Service

Most people have probably seen the record summaries in Dynamics 365 Customer Service, Field Service and Sales. If you’re not familiar wi...

Reminder: Upcoming changes to email service notification recipients

If you use Microsoft services, you most likely receive updates through the Message Center. Occasionally, email service notifications are sent ...

Microsoft Project for web: Roadmap admin toggle | Microsoft Planner: New Portfolios feature

Microsoft is introducing a new Portfolios feature in Planner for Premium license holders that offers a list of plans and a Roadmap for an upgr...

Benefits of Adopting Dynamics 365 Field Service for Your Business

Introduction In the fast-paced business world, C-level executives constantly grapple with optimizing operational efficiency while ensuring fin...

Upcoming changes to direct email notifications

This article highlights the upcoming changes regarding direct email notifications. These notifications are sent to users assigned pre-configur...

Xerox’s big bet on automation pays off, with Stephen Miller

In this episode, Gemma Milne has a conversation with Stephen Miller, the Vice President of Analytics and Automation at Xerox. The discussion i...