Microsoft Dynamics 365 Project Service Automation: Latest Dynamics 365 Project Operations

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Business Central 2026 release wave 1 (BC28): Copilot and agent data movement across geographies

Hi, Readers.Dynamics 365 Business Central 2026 wave 1 (BC28.3) is generally available. More details: Cumulative Update Summary for Micros...

How Do You Know If a CRM Project Is Actually Working?

Who hasn’t had a client go quiet for a few months after launching a new system? Should you be concerned? Sometimes. Silence can mean things ar...

Agentic CRM Readiness: What AI-First CRM Means for Microsoft Dynamics 365 Sales Teams

Sales leaders are starting to ask a different kind of CRM question. The question is no longer only whether Microsoft Dynamics 365 Customer Eng...

The vendor accountability model that makes vendors deliver

A vendor accountability model is not a contract template with better formatting, it is the structural mechanism that connects a vendor's finan...

One AI Agent for Every Stage of Your Dynamics 365 CRM Sales Cycle

A successful sales cycle doesn't just end on covering a lead to closure. We must also look at factors such as time and resources, and how much...

How to Secure Emails in Dynamics 365 with Microsoft Purview Sensitivity Labels

At Technology, while working with Dynamics 365 Customer Service, I noticed a security gap that was hard to ignore. Our team handled all kinds ...

Dynamics 365 Business Central Blog Series: Item Attributes

Articles in this series: Show Item Attributes on the page (For Example: On Item List page) Show Item Attributes on the page (For Example: On I...

Overview Quality Management in Microsoft Dynamics 365 Finance & Operations – Part 1

Why Every Manufacturing Business Needs Quality Management Overview Why Every Manufacturing Business Needs Quality Management Imagine walking i...