How to configure Omnichannel Live chat in Dynamics 365
In the modern era, any contact center implementation should enable multiple support channels for their customers or prospects. This will ensur...
Explore the latest trends, tips, and best practices in Microsoft Dynamics 365 Marketing through our curated collection of blogs. Stay informed and maximize your marketing efforts with expert insights from industry professionals.
In the modern era, any contact center implementation should enable multiple support channels for their customers or prospects. This will ensur...
As a backup admin, one of your key responsibilities is to stay on top of all critical backup incidents and ensure that these are routed to the...
Doesn’t matter how many times you tell a salesperson that input of data is important. They will always ask you what’s the output t...
In the first blog post of this series, we used PowerBI to visual data from Cost Management for your labs. In the second, we recorded and displ...
How to re-use Flows? Here’s the strategy to save time and headaches by creating a helper Flow in Power Automate you can use multiple times
In this video, the focus is on gaining insights from data. The author demonstrates, with simple steps and no DAX needed, how it is possible to...
Real-time marketing comes with a bunch of pre built triggers which come with the installation such as ‘Contact Created’ and ‘Lead Created’ bu...
In 2020 Q2 and Q3, the speaker had the opportunity to participate in several thought-provoking tech talks on AI and Azure. Among the events, h...
In October 2020, I had the privilege of speaking at the TutorialsLink Conference. The topic of my presentation was "Demystifying Azure," where...
In my previous post, I have described how to populate Owner value dynamically in Power Automate. The trick I used in that post only works ...
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