Dynamics 365 Customer Voice Articles

Dynamics 365 Customer Voice

Page 5 of 1940

Article

Set Customer Voice Survey Variables using Dynamics 365 Marketing

Sending Dynamics 365 Customer Voice surveys via Dynamics 365 Marketing is possible today already. Unfortunately it is not possible to set any...

Articles - Amey Holden | ABC Enthusiast & Power Platform Specialist 4 years ago 26

Article

D365 Customer Service: New Dialer Experience(preview)

Microsoft has recently announced improvements to the dialer in Dynamics 365 Customer Service, as part of the 2023 release wave 2. The new dial...

Dynamics 365 Talk – D365 "Taylored" to you! 2 years ago 90

Article

{How to} Ask about case data in Copilot help pane in Dynamics 365 Customer Service

Hello Everyone,Today I am going to share my thoughts on asking about case data in Copilot help pane in Dynamics 365 Customer Service.Let's get...

MICROSOFT DYNAMICS CRM /365 BLOG 2 years ago 45

Article

Moving from Customer Service Hub to Customer Service Workspace

From February 2025, the Dynamics 365 Customer Service Hub app will no longer be available to new enterprise customers – only the Custome...

Strategy 365 Limited | Microsoft Dynamics 365 and Power Platform experts 1 year ago 198

Article

Fixed – Automated messages not working in Voice Channel – Dynamics 365 Customer Service

Recently we were facing an issue with a customized automated message that we had configured for one of our voice channels. The message was not...

Nishant Rana's Weblog – Everything related to Microsoft .NET Technology 3 years ago 27

Article

Business Central 2024 wave 2 (BC25): Use multiple VAT/TAX numbers for a customer (Alternative Customer VAT Registration)

Hi, Readers.The public preview for Dynamics 365 Business Central 2024 release wave 2 (BC25) is available. Learn more: Link. I will contin...

Dynamics 365 Lab 1 year ago 71

Article

Try the agent call quality survey in Dynamics 365 Customer Service

In Dynamics 365 Customer Service, you can use the agent call quality survey to quickly pinpoint and address any issues that may be affecting y...

Microsoft Dynamics 365 Blog 2 years ago 39

Article

D365 Customer Service: Dialer Enhancements

The 2024 release wave 1 for Dynamics 365 brought us some awesome features for the Dynamics 365 CX apps. So far, this release packed a lot of c...

Dynamics 365 Talk – D365 "Taylored" to you! 2 years ago 27

Article

{Do you know} Reach customers with greater throughput for trigger based journeys in Dynamics 365 Customer Insights

Hello Everyone,Today I am going to share reaching customers with greater throughput for trigger based journeys in Dynamics 365 Customer Insigh...

MICROSOFT DYNAMICS CRM /365 BLOG 2 years ago 43

Article

Extend D365 Customer Service Copilot: Ask questions about your data(verse)

Earlier this month I posted an article on how you can extend the Copilot that sits inside of Dynamics 365 Customer Service by using Prompt Plu...

Dynamics 365 Talk – D365 "Taylored" to you! 2 years ago 60

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