Loading...

Try the agent call quality survey in Dynamics 365 Customer Service

Try the agent call quality survey in Dynamics 365 Customer Service

In Dynamics 365 Customer Service, you can use the agent call quality survey to quickly pinpoint and address any issues that may be affecting your agents' experience. This survey allows you to gather feedback from agents on the quality of the calls they handle, providing valuable insights into areas that may require improvement. Armed with this data, you can take proactive steps to address any issues and enhance the overall quality of your customer service operations.

If you're looking for a simple but powerful way to optimize your call center operations, the agent call quality survey in Dynamics 365 Customer Service is definitely worth exploring.

The post Try the agent call quality survey in Dynamics 365 Customer Service originally appeared on Microsoft Dynamics 365 Blog.

Published on:

Learn more
Microsoft Dynamics 365 Blog
Microsoft Dynamics 365 Blog

Modernizing Business Process with Cloud and AI

Share post:

Related posts

{Do you know} Filter Copilot content based on table attributes in Dynamics 365 Customer Service

If you're looking to optimize your use of Dynamics 365 Customer Service, consider leveraging Filter Copilot to automatically filter content ba...

1 month ago

{Omnichannel} Automatically remove customer off hold on call transfer

In the world of customer service, call handling is one of the most crucial functions, and in this article, the focus is on the feature of auto...

1 month ago

{Do you know} Omnichannel Rate call quality and provide feedback on improvements

This post sheds light on the significance of call quality ratings and providing feedback to improve them in the context of omnichannel service...

1 month ago

Try the agent call quality survey in Dynamics 365 Customer Service

In order to optimize the agent experience in Dynamics 365 Customer Service, Microsoft has introduced a call quality survey. This survey helps ...

1 month ago

Maximizing Call Quality Surveys with Omnichannel | Customer Service

Omnichannel for Customer Service just introduced a new feature that allows the collection of feedback from agents on call quality. In this pos...

1 month ago

Exploring Features in Copilot for Customer Service Dynamics 365

This post provides an in-depth look at the various features of Microsoft Copilot, which has been integrated into Dynamics 365 Customer Service...

3 months ago

D365 Customer Service: New Dialer Experience(preview)

Microsoft has recently announced improvements to the dialer in Dynamics 365 Customer Service, as part of the 2023 release wave 2. The new dial...

6 months ago

Measuring Customer Experience with Dynamics 365 Customer Voice

The success of any business depends on customer experience and measuring it is an essential aspect of improving it. To measure customer experi...

2 years ago

Measuring Customer Experience with Dynamics 365 Customer Voice

Understanding the key to successfully improving customer experience is through measuring it. This blog post emphasizes the importance of measu...

2 years ago

Connect bots to phone call interactions with Dynamics 365 Customer Service

This video explores the fascinating world of connecting bots to customer service calls through Dynamics 365. If your organization is looking t...

2 years ago
Stay up to date with latest Microsoft Dynamics 365 and Power Platform news!
* Yes, I agree to the privacy policy