Try the agent call quality survey in Dynamics 365 Customer Service
In Dynamics 365 Customer Service, you can use the agent call quality survey to quickly pinpoint and address any issues that may be affecting your agents' experience. This survey allows you to gather feedback from agents on the quality of the calls they handle, providing valuable insights into areas that may require improvement. Armed with this data, you can take proactive steps to address any issues and enhance the overall quality of your customer service operations.
If you're looking for a simple but powerful way to optimize your call center operations, the agent call quality survey in Dynamics 365 Customer Service is definitely worth exploring.
The post Try the agent call quality survey in Dynamics 365 Customer Service originally appeared on Microsoft Dynamics 365 Blog.
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