Dynamics 365 Customer Voice

Omnichannel for Customer Service – Teams Integration

Source: https://neilparkhurst.com/2020/06/11/omnichannel-for-customer-service-teams-integration/ We can now use Microsoft Teams as a channel w...

Changes to the Office 365 Groups Tech Community

As we announced last month, to reflect the fact that Office 365 Groups power collaboration across Microsoft 365, Office 365 Groups w...

AI Builder Form Processing Part 3 - Power Automate Flow

This video is the third part of the AI Builder Form Processing series, focused on using Power Automate Flow. The tutorial walks through the pr...

AI Builder Form Processing Part 2 - Canvas App

AI Builder Form Processing Part 1 - Modeling

In this video, you'll be introduced to the basics of AI Builder Form Processing and learn about modeling, which is the first stage in the proc...

Quick Guide to Dynamics 365 Solution Health Hub

Solution Health Hub allows you to get a better picture of the state of your environment and detect issues with your Dynamics 365 environment. ...

Get App ID with List Records in Power Automate

The new UCI and the ability to have several model driven apps changed the playground a lot for us ol’ dynamics folks. It brought shiny n...