Dynamics 365 Customer Voice

Omnichannel for Customer Service – Agent Specific Capacity Profiles

Microsoft have recently released a change to capacity profiles within Unified Routing. As we can how have agent specific capacities. Meaning i...

Omnichannel For Customer Service – Identify Customers

Within Microsoft's Omnichannel for customer service we can automatically identify customers based on their phone number. (Or email for web cha...

Document Management Showdown: Power Automate vs. Attach2Dynamics

Document management is a critical part of any business, but it can be a daunting task. There are so many different solutions in the market, an...

🔴 Microsoft Fabric / Power BI Q&A - LIVE (Nov 11, 2023) (Member Chat 2nd Half)

Announcing general availability of Outlook rich notifications in Microsoft Graph

Rich notifications for Outlook, now available, are a feature that let you receive notifications that include resource change data. The post An...

Best Practices for Offline Mode in the Field Service mobile app – Part 3

In this final part of the Field Service Mobile offline blog series, we will discuss some of the more advanced configuration and recommendation...

Now Open Source: Simplify authoring custom machine configuration policy using the Powershell module!

Following the open sourcing of nxtools, we are excited to expand our suite of open-source features by making the GitHub repository of the Gues...

Item insights admin settings path and scope change in Microsoft Graph

We're announcing an upcoming breaking change for admins and developers using Microsoft Graph to control item insights settings in a tenant.  T...