How to enable and configure Service Agent in D365
In my last post I wrote about the Service Agent in Dynamics 365 Customer Service and its capabilities. I discussed what it is, what it is capa...
Dynamics 365 Customer Voice
In my last post I wrote about the Service Agent in Dynamics 365 Customer Service and its capabilities. I discussed what it is, what it is capa...
Microsoft Purview Information Protection will increase auto-labeling capacity for SharePoint and OneDrive from 100,000 to 500,000 files per te...
The Other Features page in the Exchange admin center will be retired between September 2026 and February 2027 to simplify Exchange administrat...
Microsoft Edge will stop running unload event handlers by default starting September 2026, requiring sites to explicitly permit them via Permi...
Introduction Microsoft offers some of the most valuable certifications for software developers, cloud engineers, and low-code professionals. A...
Introduction Cloud adoption is accelerating at an unprecedented pace. Organizations are migrating applications, databases, virtual machines, c...
Hi, Readers.Recently, when introducing the Microsoft MVP program, I noticed the lack of an updated official overview of the Award Categories. ...
Microsoft's recent changes to Copilot signal an important shift in how enterprise AI should be evaluated. Rather than measuring success by how...
Microsoft 365 Copilot makes PDF reviews faster and easier on mobile. Select text in any PDF in OneDrive iOS and tap Ask Copilot to explain, su...
We are enabling Microsoft Dataverse as a native knowledge source in Copilot Studio, expanding the platform’s ability to ground AI agents in st...
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