Dynamics 365 Customer Voice Articles

Dynamics 365 Customer Voice

Page 13 of 2861

Article

Microsoft Viva Learning: AI Skills Navigator content available in Learning Agent

Microsoft Viva Learning integrates AI Skills Navigator content into Learning Agent, enabling users to find curated AI and Copilot training via...

M365 Admin 6 days ago 1

Article

Dynamics 365 Customer Service – Validate knowledge and process adherence with evaluations

We are announcing the ability to validate knowledge and process adherence with Quality Evaluation Agent knowledge source in Dynamics 365 Custo...

M365 Admin 6 days ago 1

Article

Microsoft 365 Copilot app update: Simpler Copilot access

Microsoft 365 Copilot app is updating to a unified app for personal and work accounts with clearer visual cues, a simpler name and icon, and a...

M365 Admin 6 days ago 1

Article

Plan for Change: Intune moving to support macOS 15 and higher later this year

Intune will support macOS 15 and later after macOS Golden Gate 27 release this year. Existing devices on macOS 14.x or below remain enrolled b...

M365 Admin 6 days ago 2

Article

Dynamics 365 Contact Center – Use voice biometrics to authenticate for increased security

We are announcing the ability to use voice biometrics to authenticate for increased security in Dynamics 365 Contact Center. This feature will...

M365 Admin 6 days ago 2

Article

Power Platform – New Continuous Access Evaluation (CAE) announcement

We are announcing Continuous Access Evaluation (CAE) rollout for user sign-in flows to Dataverse as part of ongoing security enhancements for ...

M365 Admin 6 days ago 1

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Microsoft Teams: Configure mandatory participant consent before joining meetings

Microsoft Teams will allow admins to require participants to consent to custom terms before joining meetings, supporting compliance needs. Thi...

M365 Admin 6 days ago 10

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Microsoft Copilot Word: Document summarization experience moving

Starting late August 2026, Microsoft Word’s document summarization will move from the Top of Doc experience to other Copilot surfaces. T...

M365 Admin 6 days ago 2

Article

Dynamics 365 Customer Service – Monitor intraday performance against forecast

We are announcing the addition of intraday performance reports in Dynamics 365 Customer Service. This new report will reach public preview on ...

M365 Admin 6 days ago 2

Article

Dynamics 365 Sales – Enrich insights with Teams meeting transcripts

We are announcing the ability to enrich insights with Microsoft Teams meeting transcripts in Dynamics 365 Sales. This feature will reach gener...

M365 Admin 6 days ago 1

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Dynamics 365 Customer Voice Articles

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