Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
We are announcing the ability to update knowledge bases using Customer Knowledge Management Agent in Dynamics 365 Contact Center. This feature...
Microsoft’s Dynamics 365 Field Service mobile app empowers field technicians to manage tasks, log inspections, and ensure compliance directly ...
If your business uses Dynamics 365, chances are you’re also using Mailchimp for email marketing. However, managing both separately is a hassle...
Hello Everyone,Today I am going to share my thoughts on improving usability and performance of the schedule board.Let's get's started.With thi...
Microsoft has unveiled its latest feature, Tracked Components, in Dynamics 365 Supply Chain Management, which streamlines the process of regis...
You can use the underlying agent experience data that powers the Copilot dashboard to get interaction data such as transcripts, agent actions,...
You need a customer service portal? Think again! Simply enabling customers to generate support tickets isn’t the game-changer you might ...
Are you using Dynamics 365 Sales Solutions to their maximum potential? This thought-provoking post challenges you to reflect on your usage of ...
In today’s dynamic business world, organizations must constantly evolve to remain competitive, and automation is one of the key elements of th...
Azure Service Bus is a fully managed enterprise message broker with message queues and publish-subscribe topics (in a namespace). Service Bus ...
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