Understanding Activity Party Types in Dynamics 365 CE
Dynamics 365 Customer Engagement features 11 unique activity party types, identified by specific integer values in the ActivityParty.Participa...
7 months ago
Microsoft Dynamics 365 Customer Service: Latest articles
Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Optimizing Agent Productivity with Dynamics 365 Contact Center: A Copilot-first Cloud Contact Center
Table of Contents Introduction The gap between rhetoric and reality is closing with Artificial Intelligence (AI) taking on every aspect…...
1 year ago
Browse and Search Segment Membership in Customer Insights - Journeys
A really cool custom page to browse and search segments in Customer Insights - Journeys real-time marketing! This post will show you how to ...
1 year ago
Understanding Privilege Check and Shared Access in Dataverse / Dynamics 365
If you're struggling to understand privilege check and shared access in Dataverse/Dynamics 365, this blog post has got you covered. Using a si...
1 year ago
Dynamics 365 CRM and SMS Integration for Smarter Sales, Marketing, and Customer Service Processes!
Messaging is a powerful tool for customer engagement, with 90% of messages read within the first three minutes of delivery. This immediacy mak...
1 year ago
From Microsoft to global brands, Dynamics 365 Copilot is helping transform customer experiences across service, sales, and marketing
Six months ago, we introduced Microsoft Dynamics 365 Copilot, the world’s first AI Copilot natively built for customer relationship management...
2 years ago
#BetterTogether – Microsoft Dynamics 365 CRM & Business Process Playbook for Improved Customer Engagement!
Stellar Solutions is a Fintech company based in San Francisco that aims to create a common financial platform using blockchain technology. The...
2 years ago
Things CFOs Should Consider Before Approving Budget for Dynamics 365 Customer Engagement Project
As a CFO, you have a crucial role in evaluating and approving a budget for business projects. When considering a… The post Things CFOs S...
3 years ago
Dynamics 365 Business Central vs. Dynamics 365 Finance: a comprehensive overview
If you are a business looking for an ERP solution to improve your productivity and processes, Microsoft offers a suite of apps called Dynamics...
3 years ago
Honor customer data use consent with unified profiles in Dynamics 365 Customer Insights
Data protection and privacy regulations such as the General Data Protection Regulation (GDPR) in the European Union and the California Consume...
3 years ago
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