Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Microsoft leads in agentic service, transforming customer engagement with AI and Dynamics 365 in Gartner’s 2025 CRM Magic Quadrant. The post M...
We are announcing the ability to automate voice calls with Customer Intent Agent in Dynamics 365 Contact Center. This feature will reach gener...
A model-driven app in the Power Platform is a type of application built on top of Microsoft Dataverse that focuses on data structure and busin...
Have you ever closed a customer chat and wondered how to keep track of what actually happened? Was the issue resolved, escalated, or left open...
When developing cloud-native integrations for Dynamics 365 Business Central (BC), especially in SaaS environments, choosing the right messagin...
Hello Everyone,Today I am going to share my thoughts on delivering common experience to multiple audiences with single journey.Let's get's sta...
In a recent announcement at Ignite, 'Microsoft 365 Defender' has been rebranded as 'Microsoft Defender XDR'. As a part of this rebranding proc...
In this 3-part blog series, you'll discover how to make the most of the Field Service mobile app's 'Offline' mode. Whether you've been using t...
Need a complete solution for data collection, self-service for customers, employees, and vendors, and traffic spikes? Dynamics 365 Portals may...
Below is how the notification appears to the agents for the incoming conversation. In case the app is in the background the agent might miss t...
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