Loading...

Extend D365 Customer Service Copilot with Prompt Plugins (preview)

Extend D365 Customer Service Copilot with Prompt Plugins (preview)

If you are a service organization, you have a lot to look forward to with this brand new preview feature for Dynamics 365 Customer Service! The feature is called "Prompt Plugins", and it promises to be a game changer. Those who are already familiar with Dynamics 365 Customer Service may have encountered the Copilot for agents. It is a helpful tool that assists with service tasks. With Prompt Plugins, you will now be able to extend the Copilot with additional prompts, which will help your agents provide better service.

The Prompt Plugins preview feature is highly anticipated and marks an important development in the evolution of Dynamics 365 Customer Service. With this feature, you can create custom actions that your agents can use to quickly resolve customer issues, and they can do so with a single click! By extending the Copilot with prompt plugins, you can give your agents the tools they need to deliver more effective and efficient customer service, ultimately leading to improved customer satisfaction.

This groundbreaking feature for Dynamics 365 Customer Service is sure to transform service organizations and the way they provide support to their customers. So stay ahead of the curve and be one of the first to start using Prompt Plugins to extend the Copilot!

The post Extend D365 Customer Service Copilot with Prompt Plugins (preview) first appeared on D365 Goddess.

Published on:

Learn more
Dynamics 365 Talk – D365 "Taylored" to you!
Dynamics 365 Talk – D365 "Taylored" to you!

Share post:

Related posts

{Do you know} Filter Copilot content based on table attributes in Dynamics 365 Customer Service

If you're looking to optimize your use of Dynamics 365 Customer Service, consider leveraging Filter Copilot to automatically filter content ba...

4 months ago

Can Dynamics Customer Service Copilot revolutionize customer service?

The introduction of AI in customer service operations has brought immense changes in the quality of services provided by businesses. To provid...

1 year ago

Est-ce que le copilote Dynamics Customer Service peut révolutionner le service à la clientèle?

In the age of personalized customer service, it is increasingly difficult for businesses to meet the demand without a large workforce. Microso...

1 year ago

Exploring Features in Copilot for Customer Service Dynamics 365

This post provides an in-depth look at the various features of Microsoft Copilot, which has been integrated into Dynamics 365 Customer Service...

7 months ago

Passing D365 Customer Service data to Copilot Studio

If you're using Copilot Studio in conjunction with Dynamics 365 Customer Service, then it's essential to understand what's happening in the ba...

8 months ago

Timeline Enhancements & Much More for Dynamics 365 Customer Service

Dynamics 365 Customer Service is a powerful tool designed to help organizations manage customer interactions and enhance customer experience. ...

1 year ago

What’s New in Microsoft Dynamics 365 Customer Service

Microsoft Dynamics 365 Customer Service has released its latest version with notable improvements that provide more powerful customer service ...

1 year ago

Copilot for Dynamics 365 Customer Service

Microsoft's new AI feature called 'Copilot' is making waves in the tech community, and it's set to revolutionize the way we work with Dynamics...

1 year ago

Dynamics 365 Customer Service – Conceptual Diagram – v2022

Dynamics 365 Customer Service is a comprehensive case management solution that enables organizations to deliver personalized support to their ...

2 years ago

D365 Customer Service: Swarming using Teams(preview)

If you're a Dynamics 365 Customer Service user, you'll want to take note of the new swarming functionality that was previewed at Microsoft's B...

2 years ago
Stay up to date with latest Microsoft Dynamics 365 and Power Platform news!
* Yes, I agree to the privacy policy