Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
This is going to be a very short blog as I am going to just reference my previous blogs to achieve a solution for this. I have talked about Cu...
Hello Everyone,Today I am going to share my thoughts on Preventing duplicate emails to shared email addresses on Dynamics 365 Customer Insight...
We’re excited to announce the general availability of new and enhanced experiences in Microsoft Dynamics 365 Customer Service as part of our 2...
Predict and manage support needs with forecasting in Dynamics 365 Customer Service Forecast reports offer a structured way to predict su...
WFM holds together the intricate machinery of customer support, ensuring operational efficiency and exceptional customer experiences. The post...
Dynamics 365 Customer Insights is here It’s a combination of two existing apps: – Dynamics 365 Marketing (journey) – Dynamic...
This article introduces James, a salesperson working for Proren PVT LTD, an online platform for property renovation that employs Microsoft Dyn...
This article discusses some important considerations that need to be taken into account while deploying Customer Voice in an enterprise sett...
This post offers an insightful review of the MB-260: Microsoft Customer Data Platform Specialist exam, Microsoft's first-ever exam aligned to ...
Reports are an essential aspect of Dynamics 365 Customer Engagement applications that require a valid version of SQL Server Data Tools (SSDT)....
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