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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Clone Records in Microsoft Dynamics 365 CRM!

Imagine a customer service team at a busy call center handling a flood of new requests and inquiries. Each record, including service requests ...

10 days ago

Business Central 2024 wave 2 (BC25): Use multiple VAT/TAX numbers for a customer (Alternative Customer VAT Registration)

Hi, Readers.The public preview for Dynamics 365 Business Central 2024 release wave 2 (BC25) is available. Learn more: Link. I will contin...

2 months ago

How to Retrieve Records and Related Data with Microsoft Dynamics 365 CRM Plugins.

If you're looking to optimize your Customer Relationship Management (CRM) system, then Microsoft Dynamics 365 CRM is a great option. It offers...

6 months ago

5 Ways to Boost Sales and Customer Service with WhatsApp Integration in Microsoft Dynamics 365!

In the ever-evolving world of customer relationship management, adaptability is key. For years, Microsoft Dynamics 365 users have relied heavi...

1 year ago

How to Create and Customize Dashboard Reports in Microsoft Dynamics 365 CRM

Microsoft Dynamics 365 is an all-in-one CRM platform that equips organizations with powerful tools to manage customer interactions, streamline...

1 year ago

Execute SSRS report using JavaScript in Dynamics 365 Field Service Mobile App

Microsoft’s Dynamics 365 Field Service Mobile app provides the ability to work on tasks and resolve issues from the mobile platform in online ...

1 year ago

Reduce Your Support Burden for Dynamics 365 CE (CRM) with Context Sensitive Support and Training

If you're dealing with a continuous stream of support tickets from Dynamics 365 CE (CRM) users, then you need to adopt context-sensitive suppo...

1 year ago

5 customer service trends to watch in 2023

By 2026, 60 percent of large enterprises will use total experience to transform their business models to achieve world-class customer and empl...

1 year ago

Experience the Next-generation schedule board in Dynamics 365 Field Service - now generally available!

Dynamics 365 Field Service is a business solution that equips your mobile workers with the resources they need to resolve customer concerns on...

1 year ago

Dynamics CRM Integration with Azure Service Bus–Part 1

Are you looking to integrate Dynamics CRM with an on-premises line of business? This tutorial might be what you need. The article, originally ...

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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