Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
We are announcing the ability to generate long-term forecasts of up to three years in Dynamics 365 Customer Service. This feature will reach g...
We are announcing the ability to generate short‑term forecast scenarios with a duration of up to 365 days (one year) in Dynamics 365 Customer ...
We are announcing the ability to test how well the Case Management Agent is performing with field prediction in Dynamics 365 Customer Service....
Configuring Teams Calling and Dialer in Dynamics 365 Sales enables seamless communication directly within the CRM, improving productivity and ...
We are announcing the ability to use the Assign option on the case form to work with unified routing to update presence and capacity of servic...
Custom Insight Cards in Microsoft Dynamics 365 Customer Experience enable organizations to surface contextual, actionable insights direc...
When working with Dynamics 365 Field Service, efficient scheduling is at the heart of delivering timely and effective service. Whether you're ...
In Dynamics 365 Field Service, efficiently managing work orders begins with setting up well-defined incident types and intelligent suggestions...
Introduction In this blog, we will explore how Microsoft Dynamics 365 Customer Insights consolidates customer data from various sources, integ...
The Real-time dashboard consists Summary, Ongoing conversation, Agent, and Voice report. To enable it – Login into Customer Service Admin Cent...
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