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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Field Service Overview – Introductory Session [Video]

This post is an introduction to a video that provides an overview of field service management. This video is a great resource for anyone who w...

1 year ago

Forrester study finds 346% ROI when modernizing service operations with Dynamics 365 Field Service

According to our Forrester Consulting study, software that helps organizations improve field service delivery can improve financial performanc...

1 year ago

5 Ways to Boost Sales and Customer Service with WhatsApp Integration in Microsoft Dynamics 365!

In the ever-evolving world of customer relationship management, adaptability is key. For years, Microsoft Dynamics 365 users have relied heavi...

1 year ago

How to Create and Customize Dashboard Reports in Microsoft Dynamics 365 CRM

Microsoft Dynamics 365 is an all-in-one CRM platform that equips organizations with powerful tools to manage customer interactions, streamline...

1 year ago

5 customer service trends to watch in 2023

By 2026, 60 percent of large enterprises will use total experience to transform their business models to achieve world-class customer and empl...

2 years ago

Power Virtual Agents: Creating adaptive cards with PowerFX

If you're a Power Virtual Agents user, this article provides a tutorial on creating adaptive cards with PowerFX - perfect for those looking to...

2 years ago

5 steps for transforming customer experience with Dynamics 365 Marketing and Customer Insights updates

Hyper-personalized, self-driven, seamless interaction across any channel at any time is no longer a nice-to-have but a must-have as customers ...

2 years ago

File Storage Options for Dynamics 365 Portal

Microsoft offers Dynamics Portal as a way for external users to access information in Dynamics 365. Portals are included in some Dynamics 365 ...

5 years ago

Dynamics 365 Customer Insights unification single dataset

Dynamics 365 Customer Insights unification single dataset Marion Vertessen Tue, 07/12/2022 - 09:24 Body Dynamics 365 Cus...

2 years ago

Getting a Dynamics 365 Trial with URS

Universal Resource Scheduling (URS) is not a standalone Dynamics 365 Customer Engagement First Party App like Sales, Customer Service, Field S...

5 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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