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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Dynamics 365 Customer Service – Tag email templates with line-of-business

We are announcing the ability for admins to add line-of-business (LOB) tags, customize views, and perform bulk actions on email templates in D...

6 days ago

Dynamics 365 Customer Service – Use Assign option for cases to update capacity, presence

We are announcing the ability to use the Assign option on the case form to work with unified routing to update presence and capacity of servic...

16 days ago

Microsoft Dynamics 365 Customer Experience Analyst : Configure email settings

In Dataverse, email settings play a key role in how organizations manage communication within Dynamics 365 and Power Platform apps. These sett...

1 month ago

Dynamics 365 Customer Service – Use Assign option for cases to update capacity, presence

We are announcing the ability to use the Assign option on the case form to work with unified routing to update presence and capacity of servic...

1 month ago

Microsoft Dynamics 365 Customer Experience Analyst : Configure and manage custom insight cards

Custom Insight Cards in Microsoft Dynamics 365 Customer Experience enable organizations to surface contextual, actionable insights direc...

2 months ago

Microsoft Dynamics 365 Customer Experience Analyst : Configure the lead qualification experience

A lead in business, especially in sales and marketing, refers to a potential customer who has shown interest in a company’s product or service...

2 months ago

Dynamics 365 Field Service : Enable scheduling for a table, including configuring the metadata

When working with Dynamics 365 Field Service, efficient scheduling is at the heart of delivering timely and effective service. Whether you're ...

4 months ago

Dynamics 365 Field Service : Configure incident types and suggestions

In Dynamics 365 Field Service, efficiently managing work orders begins with setting up well-defined incident types and intelligent suggestions...

4 months ago

{How to} Understand customer inflows and exits at every journey step in Microsoft Dynamics 365 Customer Insights

Hello Everyone,Today I am going to share my thoughts on Microsoft Dynamics 365 Customer Insights customer inflows and exits at every journey s...

9 months ago

{Do you know} Understand customer inflows and exits at every journeys step on Dynamics 365 Customer Insights

Hello Everyone,Today I am going to share my thoughts on Understanding customer inflows and exits at every journeys step on Dynamics 365 Custom...

1 year ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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