Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
A trigger-based journey in Dynamics 365 Customer Insights – Journeys is an automated customer engagement flow that starts when a specific even...
In Dataverse, mailboxes are essential records that define how users and queues send, receive, and track email messages, appointments, contacts...
Managing inventory effectively is critical for Field Service organizations to ensure the right parts are available at the right time. Dynamics...
In Dynamics 365 Field Service, efficient resource scheduling is key to delivering high-quality service. When service work requires multi...
In Dynamics 365 Field Service, setting up resource pools and crews helps organizations manage their workforce more efficiently, especial...
Microsoft Dynamics 365 has introduced Dynamics 365 Copilot, the first AI-powered copilot in both CRM and ERP that supports AI tools specifical...
If you're facing the error message "The latitude or longitude for the User record associated with this resource is invalid" while trying to se...
In this blog, we will learn about the new feature introduced by Microsoft in the 2023 Release of Wave 1. The customer 360 component allows use...
Templates are a fast and easy way to send consistent, professional, preformatted email messages. They're a time-saving feature that agents lov...
As the banking industry continues to evolve, it's becoming increasingly important to prioritize the customer experience ...
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