Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Next in my blog, I will launch a series on the changes we can expect to see as part of Release Wave 2 for 2025 and today’s article outlines th...
We are announcing the ability to use the Assign option on the case form to work with unified routing to update presence and capacity of servic...
We are announcing the ability to connect to AI agents through the Model Context Protocol server in Dynamics 365 Customer Service. This feature...
We are announcing the ability to automatically restore sessions after a browser refresh in Dynamics 365 Customer Service. This feature will re...
In Dataverse, email settings play a key role in how organizations manage communication within Dynamics 365 and Power Platform apps. These sett...
A lead in business, especially in sales and marketing, refers to a potential customer who has shown interest in a company’s product or service...
In Dynamics 365 Field Service, setting up resource pools and crews helps organizations manage their workforce more efficiently, especial...
Customer Relationship Management (CRM) software is a powerful business tool that enables businesses to manage customer interactions and data r...
Unified routing in Microsoft Dynamics 365 Customer Service provides capabilities to connect customers to the best agents. To provide a world-c...
In this post, we’d start by creating a trial of Dynamics 365 CustomerService. Open – https://dynamics.microsoft.com/en-us/customer...
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