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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Enhance File Management with the Attachment Control in Dynamics 365

Managing customer interactions efficiently requires having all related information, documents, screenshots, and other supporting files, readil...

27 days ago

Transform customer support with case summary auto-enablement

Summarization features like case summary are now automatically enabled for all users of model-driven apps that use the incident entity. If you...

2 months ago

2025 Wave 1: D365 Customer Service & Contact Center

It is that awesome time of year again! On January 23rd, Microsoft announced the 2025 Wave 1 release notes for Dynamics 365 business applicatio...

5 months ago

{Do you know} Orchestrate journeys using any marketing interaction in dynamics 365 customer insights

Hello Everyone,Today I am going to share my thoughts on Orchestrate Journeys using any marketing interaction in dynamics 365 customer insights...

1 year ago

WhatsApp Marketing for Dynamics 365 | Connect with Customers Directly

In the age of constant marketing bombardment through emails, calls, and social media ads, it can be challenging for brands to connect with cus...

1 year ago

Top 3 fascinating new features of Dynamics 365 Customer Service in the Microsoft 2023 Release Wave 1

Microsoft launched into the new year by announcing the Dynamics 365 Customer Service Release Wave 1 plan, and there are great additions coming...

2 years ago

Event Planning in Dynamics 365 Marketing - Full Tutorial

This video tutorial provides a comprehensive guide for those interested in event planning using Dynamics 365 Marketing. The tutorial covers ev...

2 years ago

How duplicate phone numbers for customers (contact/account) are handled in Voice Channel (Dynamics 365 Omnichannel for Customer Service)

Before we delve into different scenarios, few key points, we need to be aware of about Phone Numbers in Voice Channels. Voice Channel consider...

2 years ago

Enable AI generated conversation summary(preview)

Discover a new and exciting feature that is currently in its preview phase! In this article, we will explore how Dynamics 365 Customer Service...

2 years ago

Considerations when deploying Customer Voice in the Enterprise

In this blog post, the author sheds light on some important considerations that enterprises need to keep in mind while deploying Customer Voic...

4 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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