Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
We are announcing Quality Evaluation Agent evaluation criteria versioning in Dynamics 365 Customer Service. This feature will reach general av...
We are announcing the ability to edit agent schedule bookings using drag-and-drop interactions in Dynamics 365 Customer Service. This feature ...
We are announcing the ability to configure quality evaluation framework with Quality Evaluation Agent in Dynamics 365 Customer Service. This f...
In Dynamics 365 Sales, a team is a group of users who work together to share records, collaborate on opportunities, and manage customer intera...
In today’s fast-paced service industry, scheduling the right technician at the right time is key to providing excellent customer service and m...
Microsoft Dynamics 365 Field Service Functional Consultant (MB 240) Skills at a glanceConfigure field service applications (20–25%)Manage...
Welcome to the next video on “Copilot and AI capabilities in Dynamics 365 finance and operations” series. Dynamics 365 Customer Payment Predic...
We are announcing the ability to use Copilot to generate contextual partial email content for Dynamics 365 Customer Service. This feature enab...
The Dynamics 365 & Power Platform 2023 Release Wave 1 is here and it comes with a host of great new features and improvement...
Join Srinath Pega in exploring the world of ALM for Dataverse and Dynamics 365! This informative video covers everything you need to know abou...
Azure
Dynamics 365
Dynamics 365 Business Central
Dynamics 365 Customer Engagement
Dynamics 365 Customer Service
Dynamics 365 Field Service
Dynamics 365 Finance & Operations
Dynamics 365 Marketing
Dynamics 365 Project Service Automation
Dynamics 365 Sales
Microsoft 365
Microsoft 365
Microsoft 365 Graph
Microsoft 365 Sharepoint
Microsoft 365 Teams
Microsoft Copilot
Power Platform
AI Builder
Canvas Apps
Power Apps
Power Automate
Power BI
Power Fx
Power Pages
Power Platform
Power Virtual Agent
