Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Duplicate detection in Dynamics 365 is a feature that helps maintain clean and accurate data by identifying and preventing duplicate records f...
In Dynamics 365 Sales, the Assistant (previously called Relationship Assistant) is a built-in AI-driven tool that helps sellers stay on top of...
In Dynamics 365 Field Service, efficient resource scheduling is key to delivering high-quality service. When service work requires multi...
Table of Contents Introduction It’s a modern-day conundrum that most businesses are drowning in data but starving for insights. Marketin...
Hello Everyone,Today I am going to share my thoughts on Optimize email content based on customer behavior across devices on Dynamics 365 Custo...
At Microsoft Inspire 2023, we announced that we are bringing together Microsoft Dynamics 365 Marketing and Microsoft Dynamics 365 Customer Ins...
WhatsApp4Dynamics is the perfect solution for fast-tracking communication and messaging within Microsoft Dynamics 365 CRM. This solution bridg...
In today's global business landscape, providing exceptional customer service is essential for any company to thrive and remain competitive. Ho...
The 2023 release wave 1 of Dynamics 365 Field Service introduces another feature - Trades, which allows for grouping services together. Trades...
Templates are a fast and easy way to send consistent, professional, preformatted email messages. They're a time-saving feature that agents lov...
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