All Articles Videos Podcasts

Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

End of support for Smart Assist case and knowledge suggestions

As Copilot in Dynamics 365 Customer Service continues to improve, it offers a better alternative for case and knowledge suggestions than Smart...

21 days ago

Live Chat for Dynamics 365 – Transform Website Visitors into Leads Instantly with our New Omnichannel App!

Effective communication is key to driving sales and ensuring exceptional customer service. To help businesses streamline their communication p...

3 months ago

{Do you know} Control how fast customers can enter a journey on Dynamics 365 Customer Insights

Hello Everyone,Today I am going to share my thoughts on control how fast customers can enter a journey on Dynamics 365 Customer Insights.Let's...

7 months ago

{How to} Create and update work orders in Teams with Copilot in Dynamics 365 Field Service

Hello Everyone,Today I am going to show how to Create and update work orders in Teams with Copilot in Dynamics 365 Field Service.Let's get's s...

8 months ago

{Do you know} Configure list view in the new mobile experience in Dynamics 365 Field Service

Hello Everyone,Today I am going to share my thoughts configure list view in the new mobile experience in Dynamics 365 Field Service.Let's get'...

8 months ago

{How to} Improve engagement by editing emails in live journeys in Dynamics 365 Customer Insights - Journeys

Hello Everyone,Today I am going to share my thoughts on the preview feature: improve engagement by editing emails in live Journeys on Dynamics...

8 months ago

20 Most commonly used JavaScript Scenarios with Sample code Snippet in Form Script Dataverse/ Dynamics 365 CE

JavaScript is a powerful tool for developers working with Dataverse (formerly known as Common Data Service) and Dynamics 365 Customer Engageme...

9 months ago

Copilot in Microsoft Dynamics 365 Customer Service - Case Summary and Email example

1 year ago

Not-to-Exceed Setting with Field Service Dynamics 365

Field service workers are dispatched to off-site locations to perform tasks, such as repairs, sales, customer support, or inspections. It help...

1 year ago

Enabling external providers/sources for knowledge search in Microsoft Dynamics 365 CRM

In today’s competitive market, we all know the significance and importance of sources of data and information. When it comes to the business o...

1 year ago

Previous Next

Microsoft Dynamics 365 Customer Service: Latest updates

Sidebar