End of support for Smart Assist case and knowledge suggestions
As Copilot in Dynamics 365 Customer Service continues to improve, it offers a better alternative for case and knowledge suggestions than Smart...
Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
As Copilot in Dynamics 365 Customer Service continues to improve, it offers a better alternative for case and knowledge suggestions than Smart...
Effective communication is key to driving sales and ensuring exceptional customer service. To help businesses streamline their communication p...
Hello Everyone,Today I am going to share my thoughts on control how fast customers can enter a journey on Dynamics 365 Customer Insights.Let's...
Hello Everyone,Today I am going to show how to Create and update work orders in Teams with Copilot in Dynamics 365 Field Service.Let's get's s...
Hello Everyone,Today I am going to share my thoughts configure list view in the new mobile experience in Dynamics 365 Field Service.Let's get'...
Hello Everyone,Today I am going to share my thoughts on the preview feature: improve engagement by editing emails in live Journeys on Dynamics...
JavaScript is a powerful tool for developers working with Dataverse (formerly known as Common Data Service) and Dynamics 365 Customer Engageme...
Field service workers are dispatched to off-site locations to perform tasks, such as repairs, sales, customer support, or inspections. It help...
In today’s competitive market, we all know the significance and importance of sources of data and information. When it comes to the business o...