Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
We are announcing the ability to configure quality evaluation framework with Quality Evaluation Agent in Dynamics 365 Customer Service. This f...
In Dataverse, email settings play a key role in how organizations manage communication within Dynamics 365 and Power Platform apps. These sett...
We are announcing the ability to use the Assign option on the case form to work with unified routing to update presence and capacity of servic...
Custom Insight Cards in Microsoft Dynamics 365 Customer Experience enable organizations to surface contextual, actionable insights direc...
A lead in business, especially in sales and marketing, refers to a potential customer who has shown interest in a company’s product or service...
Welcome to the next video on “Copilot and AI capabilities in Dynamics 365 finance and operations” series. Dynamics 365 Customer Payment Predic...
When working with Dynamics 365 Field Service, efficient scheduling is at the heart of delivering timely and effective service. Whether you're ...
We are announcing the ability to use Copilot to generate contextual partial email content for Dynamics 365 Customer Service. This feature enab...
Introduction In this blog, we will explore how Microsoft Dynamics 365 Customer Insights consolidates customer data from various sources, integ...
The Real-time dashboard consists Summary, Ongoing conversation, Agent, and Voice report. To enable it – Login into Customer Service Admin Cent...
Azure
Dynamics 365
Dynamics 365 Business Central
Dynamics 365 Customer Engagement
Dynamics 365 Customer Service
Dynamics 365 Field Service
Dynamics 365 Finance & Operations
Dynamics 365 Marketing
Dynamics 365 Project Service Automation
Dynamics 365 Sales
Microsoft 365
Microsoft 365
Microsoft 365 Graph
Microsoft 365 Sharepoint
Microsoft 365 Teams
Microsoft Copilot
Power Platform
AI Builder
Canvas Apps
Power Apps
Power Automate
Power BI
Power Fx
Power Pages
Power Platform
Power Virtual Agent
