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AI-powered innovations enhance customer service with 2024 release wave 1

AI-powered innovations enhance customer service with 2024 release wave 1

We’re excited to announce the general availability of new and enhanced experiences in Microsoft Dynamics 365 Customer Service as part of our 2024 release wave 1 cadence. This release focuses on extending Microsoft Copilot capabilities by infusing generative AI into customer, agent, and supervisor experiences.

The post AI-powered innovations enhance customer service with 2024 release wave 1 appeared first on Microsoft Dynamics 365 Blog.

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