AI-powered innovations enhance customer service with 2024 release wave 1
![AI-powered innovations enhance customer service with 2024 release wave 1 AI-powered innovations enhance customer service with 2024 release wave 1](https://cloudblogs.microsoft.com/dynamics365/wp-content/uploads/sites/4/2024/04/MSFT_D365_APR10_332199_Blog_BlogHeader_240410_V1_1200.png)
We’re excited to announce the general availability of new and enhanced experiences in Microsoft Dynamics 365 Customer Service as part of our 2024 release wave 1 cadence. This release focuses on extending Microsoft Copilot capabilities by infusing generative AI into customer, agent, and supervisor experiences.
The post AI-powered innovations enhance customer service with 2024 release wave 1 appeared first on Microsoft Dynamics 365 Blog.
Published on:
Learn moreRelated posts
How to Leverage Chat Feature in Dynamics 365 Customer Service
Introduction Are you struggling to deliver the exceptional customer service your clients expect? Do disjointed customer data, frustrated custo...
{How to} Create Azure Communication Services for Dynamics 365 Customer Service Omnichannel
Hello Everyone,Today I am going to show how to subscribe to Azure Communication Services on Azure Portal.Let's get's started.Let's say you hav...
{Do you know} View analytics for Copilot's impact on your business with Dynamics 365 Customer Service
Hello Everyone,Microsoft Copilot has introduced several features in Dynamics 365 Customer Service that can significantly enhance customer supp...
{How to} Use overflow for lengthy wait times for work items dynamics 365 customer service
Hello Everyone,Today I am going to share my thoughts: use overflow for lengthy wait times for work items dynamics 365 customer service. L...
{How to} Option sets for field mapping in integrated search in Dynamics 365 Customer Service
Hello Everyone,Today i am going to share my thoughts on the new feature of option sets for field mapping in integrated search in Dynamics 365 ...
{How to} Ask about case data in Copilot help pane in Dynamics 365 Customer Service
Hello Everyone,Today I am going to share my thoughts on asking about case data in Copilot help pane in Dynamics 365 Customer Service.Let's get...
How to give permissions to Power BI reports to view from Dynamics 365 Customer Service
Hello Everyone,Today I am going to show how to manage access to Power BI Reports which are published on the Dynamics 365 Customer Service.Let'...
Preparing for Copilot in Dynamics 365 Customer Service
Satish Reddy By Satish Reddy | Reading time 4 mins Watch as Satish Reddy, CEO of Aha Apps, and Praveen K Ravela, CTO of AMC Technology, o...
{Do you know} Get automatic prompts from Copilot on Dynamics 365 Customer Service
This post highlights how Dynamics 365 Customer Service can get automatic prompts from Copilot, improving customer service interactions. Copilo...
{How to} Customize how records are sorted in the Dynamics 365 Customer Service inbox
If you're looking to customize how records are sorted in the Dynamics 365 Customer Service inbox, this tutorial can guide you through the proc...