Loading...

{How to} Get relevant results with filters for Copilot Dynamics 365 Customer Service

{How to} Get relevant results with filters for Copilot Dynamics 365 Customer Service

In this post, Malla Reddy Gurram shares his tips on how to get relevant results with filters for Copilot Dynamics 365 Customer Service. He recommends opening the Copilot report and applying filters to focus on important information, such as duration and time zone. By filtering content sources, you can ensure that Copilot responses are appropriate to the agent's questions and avoid displaying incorrect information. By following these steps, you can increase your productivity and generate precise responses. Overall, this post serves as a helpful guide for anyone looking to use Copilot Dynamics 365 Customer Service more effectively.

Published on:

Learn more
MICROSOFT DYNAMICS CRM /365  BLOG
MICROSOFT DYNAMICS CRM /365 BLOG

This blog is all about MS DYNAMICS CRM DEVELOPMENT, C# .NET,SQL SERVER

Share post:

Related posts

{How to} Microsoft Teams Integrate with Dynamics 365 Customer Service across different Microsoft Tenants

If you're looking for a guide on integrating Microsoft Teams with Dynamics 365 Customer Service across different Microsoft Tenants, you're in ...

1 month ago

{Do you know} Filter Copilot content based on table attributes in Dynamics 365 Customer Service

If you're looking to optimize your use of Dynamics 365 Customer Service, consider leveraging Filter Copilot to automatically filter content ba...

1 month ago

{Do you know} View recently accessed knowledge articles for case on Dynamics 365 Omnichannel

In this post, Malla Reddy Gurram (@UK365GUY) shares insights on a new feature available in Dynamics 365 Omnichannel. Specifically, he highligh...

1 month ago

{Do you know} Enhancements in email composition experience for agents in Dynamics 365 Customer Service

If you're an agent on Dynamics 365 Customer Service, here's some great news for you! Enhancements have been introduced to improve the email co...

2 months ago

{Do you know} Use generative AI Insights and other analytics enhancements to improve your copilots

In this post, Malla Reddy Gurram, aka @UK365GUY, shares insights on how to improve your copilot with generative AI insights and other analytic...

2 months ago

{Omnichannel} Automatically remove customer off hold on call transfer

In the world of customer service, call handling is one of the most crucial functions, and in this article, the focus is on the feature of auto...

1 month ago

Use Copilot in D365 Customer Service to generate knowledge articles from cases

Calling all D365 Customer Service users! Microsoft's Copilot tool is now equipped with even more functionality to help you work smarter, not h...

1 month ago

Extend Copilot for Microsoft 365 with Dynamics 365 Data (preview)

If you've been keeping up with the world of Microsoft, you've likely heard the term "Copilot" quite a bit. With so many different types of Cop...

3 months ago

Exploring Features in Copilot for Customer Service Dynamics 365

This post provides an in-depth look at the various features of Microsoft Copilot, which has been integrated into Dynamics 365 Customer Service...

3 months ago

Copilot for Dynamics 365 Customer Service

Microsoft's new AI feature called 'Copilot' is making waves in the tech community, and it's set to revolutionize the way we work with Dynamics...

1 year ago
Stay up to date with latest Microsoft Dynamics 365 and Power Platform news!
* Yes, I agree to the privacy policy