Copilot in Microsoft Dynamics 365 Customer Service | Example with a chat conversation

This video showcases Copilot, a feature of Microsoft Dynamics 365 Customer Service that introduces artificial intelligence to customer service interactions. Copilot uses natural language processing to analyze customer inquiries and suggest responses to agents.

The video demonstrates a real-life example of a customer service chat conversation, where the Copilot feature is utilized to suggest responses to the agent handling the customer inquiry. As the agent types in their response, Copilot analyzes the customer's message and generates suggested replies that the agent can select with a single click, streamlining the entire process and improving efficiency.

Copilot is a powerful tool that greatly enhances the speed and accuracy of customer service interactions and is a valuable addition to any company's customer service strategy.

The video can be found at: https://www.youtube.com/watch?v=bRcnwx2i0aU