Microsoft Dynamics 365 Customer Service: Latest updates

{Do you know} Build custom reports using Microsoft Fabric integration on Dynamics 365 Customer Insights

Hello Everyone,Today I am going to share my thoughts on building custom reports using Microsoft Fabric Integration on Dynamics 365 Customer In...

Improve cost-effectiveness by utilizing forecasting service in Dynamics 365 Customer Service.

Predict and manage support needs with forecasting in Dynamics 365 Customer Service  Forecast reports offer a structured way to predict su...

Build your own service copilot with Copilot for Service (Preview)

If you're looking to streamline your operations and enhance customer satisfaction, get excited about the Copilot for Service. This innovative ...

How Dynamics 365 Map Can Help Insurance Companies

The insurance industry places customer satisfaction on a pedestal and is increasingly adopting digital solutions to improve their services and...

Customer Service Workspace – Enhanced Case Experience

We can now enable enhanced case forms within the Customer Service Workspace. (Microsoft's Dynamics 365 Customer Service app that supports mult...

5 Key Benefits of Integrating Dynamics 365 CRM with Chat GPT

Integrating Dynamics 365 CRM with a chatbot using GPT technology can significantly enhance customer experience and streamline business operati...

Dynamics 365 Business Central Customer Stories

Hi, Readers. Happy halloween!!!😁Today I would like to briefly talk about where to find Customer Stories of Dynamics 365 Business Central. As ...

CDP is key to customer journey orchestration, with Thomas Wieberneit

In a discussion with Thomas Wieberneit, CRM practitioner and Principal of aheadCRM, Gemma Milne explores the essential role that Customer Data...

Reviewing the new MB-260: Microsoft Customer Data Platform Exam

This post offers an insightful review of the MB-260: Microsoft Customer Data Platform Specialist exam, Microsoft's first-ever exam aligned to ...