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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Microsoft Dynamics 365 Customer Experience Analyst : Build Excel templates

In Dynamics 365 Sales, Excel templates provide a powerful way to analyze, share, and present business data directly from the system without ne...

10 days ago

Dynamics 365 Field Service : Configure schedule assistant settings

In Dynamics 365 Field Service, efficient resource scheduling is at the heart of delivering excellent service. The Schedule Assistant is a powe...

2 months ago

Dynamics 365 Field Service : Add products and services to incidents

When delivering field service, standardizing how issues are resolved helps improve efficiency, consistency, and customer satisfaction. Dynamic...

3 months ago

Dynamics 365 Field Service :Enable technician time tracking

Enabling Technician Time Tracking in Dynamics 365 Field Service allows organizations to accurately capture how field technicians spend t...

3 months ago

Omnichannel for Customer Service: Filter Agents by Skills for Consults

Microsoft's Omnichannel for Customer Service now offers a feature allowing for the filtering of agents by skill when beginning a consult. This...

1 year ago

2024 Wave 1 Release Notes: Dynamics 365 Sales

Get ready to ride the wave of new features and improvements in Dynamics 365 Sales with the 2024 Wave 1 release notes. The release notes were p...

1 year ago

Field Service app (preview) for Teams

If you work in field service, you might want to check out the new Field Service app preview for Teams that was launched recently. The preview ...

2 years ago

Configure Facebook Channel – Omnichannel (Dynamics 365 Customer Service)

To setup Facebook Channel, Login to https://developers.facebook.com/, create a new account or use an existing developer account Create a new F...

2 years ago

Dynamics 365 Data Export Service Deprecation – Data Export Replacement Add-on

Microsoft has recently announced the deprecation of the Data Export Service (DES) in November 2021. While DES was a reliable tool for data exp...

3 years ago

How to – Provision Unified Routing in Dynamics 365 Customer Service Hub

Unified Routing can be configured in Customer Service Hub or Omnichannel Admin Center. To configure it for Dynamics 365 Customer Service, navi...

3 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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