Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
In Microsoft Dynamics 365 Field Service, associating products and services with price lists is essential for accurate pricing, invoicing, and ...
In Microsoft Dynamics 365 Field Service, bookable resources represent people, equipment, or facilities that can be scheduled to perform work. ...
Dynamics 365 Field Service has announced a new feature called "Summarize work orders with Copilot in the mobile app" which allows technicians ...
Announcing the latest feature for Dynamics 365 Field Service - the ability to summarize work orders with Copilot in Outlook. With this feature...
The 2024 wave 2 release notes are here, and I’m excited to bring you a new series of articles covering all the juicy details for Dynamics 365 ...
The 2024 release wave 1 for Dynamics 365 brought us some awesome features for the Dynamics 365 CX apps. So far, this release packed a lot of c...
In the world of customer service, call handling is one of the most crucial functions, and in this article, the focus is on the feature of auto...
The latest update to Dynamics 365's April 2024 wave has introduced new features to the outbound dialer in Omnichannel for Customer Service. Th...
Dynamics 365 Customer Portal is a powerful tool that allows businesses to provide their customers with self-service access to information and ...
Efficient field service management is at the core of running a successful business organization. However, dedicating too much time to daily op...
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