Loading...

Upgrade Your Outbound Dialer with Omnichannel | Dynamics 365 2024 Updates

Upgrade Your Outbound Dialer with Omnichannel | Dynamics 365 2024 Updates

The latest update to Dynamics 365's April 2024 wave has introduced new features to the outbound dialer in Omnichannel for Customer Service. This post delves into one such feature, enabling users to search for contacts directly from the dialer.

Omnichannel for Customer Service is a comprehensive tool that streamlines customer service, ensuring a seamless experience across all communication channels. The outbound dialer is an essential component of this toolkit, allowing agents to initiate phone calls from within the Omnichannel interface itself. With the new update, agents can quickly search for contacts directly from the dialer, simplifying the process and reducing the likelihood of errors.

This feature is a valuable addition for teams using Omnichannel for Customer Service, simplifying the process of making outbound calls and providing a more efficient service to customers.

Read the post to learn more about this newly added feature and see how it can enhance your customer service capabilities.

Link to the post: https://neilparkhurst.com/2024/04/30/omnichannel-for-customer-service-enhanced-outbound-dialer-april-2024/

Published on:

Learn more
Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
Microsoft Dynamics 365 | NEIL PARKHURST (MVP)

NEIL PARKHURST (MVP)

Share post:

Related posts

Resizing the Omnichannel Communication Panel | Dynamics 365 Customer Service

If you're looking for ways to improve the customer service experience within Microsoft's Dynamics 365 Omnichannel, resizing the communication ...

1 month ago

Omnichannel for Customer Service: Filter Agents by Skills for Consults

Microsoft's Omnichannel for Customer Service now offers a feature allowing for the filtering of agents by skill when beginning a consult. This...

1 month ago

Maximizing Call Quality Surveys with Omnichannel | Customer Service

Omnichannel for Customer Service just introduced a new feature that allows the collection of feedback from agents on call quality. In this pos...

2 months ago

We need to talk about... Dynamics 365 Release Wave 1 for 2024... Dynamics 365 Customer Insights Journeys

In this blog post, the author discusses the upcoming Dynamics 365 Release Wave 1 for 2024 and specifically focuses on the new features and fun...

3 months ago

Omnichannel for Customer Service – Phone Number Formats

In this post, the topic of discussion is Microsoft's Omnichannel for Customer Service and the importance of having phone numbers in a specific...

4 months ago

Omnichannel for Customer Service – New Dialer

When we make outbound telephone calls used Microsoft's Omnichannel for customer service a new dialer is now available. I will highlight its fe...

6 months ago

Copilot for Dynamics 365 Customer Service

Microsoft's new AI feature called 'Copilot' is making waves in the tech community, and it's set to revolutionize the way we work with Dynamics...

1 year ago

Omnichannel for Customer Service – Teams Integration

Microsoft Teams has become an integrated channel with Omnichannel for Customer Service, opening up new possibilities for internal help desks t...

4 years ago

Microsoft Dynamics 365 Omnichannel for Customer Service – Part-1 – Unified Routing

In today's enterprise landscape, work routing plays a vital role in intelligently directing incoming customer service records, allowing for th...

1 year ago
Stay up to date with latest Microsoft Dynamics 365 and Power Platform news!
* Yes, I agree to the privacy policy