Upgrade Your Outbound Dialer with Omnichannel | Dynamics 365 2024 Updates

The latest update to Dynamics 365's April 2024 wave has introduced new features to the outbound dialer in Omnichannel for Customer Service. This post delves into one such feature, enabling users to search for contacts directly from the dialer.

Omnichannel for Customer Service is a comprehensive tool that streamlines customer service, ensuring a seamless experience across all communication channels. The outbound dialer is an essential component of this toolkit, allowing agents to initiate phone calls from within the Omnichannel interface itself. With the new update, agents can quickly search for contacts directly from the dialer, simplifying the process and reducing the likelihood of errors.

This feature is a valuable addition for teams using Omnichannel for Customer Service, simplifying the process of making outbound calls and providing a more efficient service to customers.

Read the post to learn more about this newly added feature and see how it can enhance your customer service capabilities.

Link to the post: https://neilparkhurst.com/2024/04/30/omnichannel-for-customer-service-enhanced-outbound-dialer-april-2024/