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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Dynamics 365 Contact Center – Voice Upgrade Date

Are you using the voice channel of Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service)? If you are … you need to be...

2 months ago

Enable Spatial annotations for your frontline technicians using Dynamics 365 Field Service & Teams

Access the new remote assistance capabilities in your mobile Teams app automatically upon release at no additional cost. The post Enable Spati...

3 months ago

{Do you know} Use Skills to find the right agents for a consult on Dynamics 365 Omnichannel

If you're trying to match customers with the most suitable agents for consultations regarding Dynamics 365 Omnichannel, consider utilizing a s...

6 months ago

AI-powered innovations enhance customer service with 2024 release wave 1

We’re excited to announce the general availability of new and enhanced experiences in Microsoft Dynamics 365 Customer Service as part of our 2...

7 months ago

Build your own service copilot with Copilot for Service (Preview)

If you're looking to streamline your operations and enhance customer satisfaction, get excited about the Copilot for Service. This innovative ...

11 months ago

Adding Search Fields to Dynamics 365 Views and Advanced Contact Lookup

If you're using Dynamics 365 Views and the Advanced Contact Lookup feature in the Customer Service workspace, you may have encountered the iss...

1 year ago

Customer Service Workspace – Enhanced Case Experience

We can now enable enhanced case forms within the Customer Service Workspace. (Microsoft's Dynamics 365 Customer Service app that supports mult...

1 year ago

Export to PDF, Word, or Excel + Email within Microsoft Dynamics 365 CRM!

This article introduces James, a salesperson working for Proren PVT LTD, an online platform for property renovation that employs Microsoft Dyn...

1 year ago

Dynamics 365 Customer Service – 2022 Release Wave 2 Launch

2 years ago

Learn About CPQ for Microsoft Dynamics 365 CRM

Discover the benefits of CPQ integration with Microsoft Dynamics 365 for Sales through this informative post. Microsoft Dynamics 365 for Sales...

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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