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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Dynamics 365 Field Service : Configure schedule assistant settings

In Dynamics 365 Field Service, efficient resource scheduling is at the heart of delivering excellent service. The Schedule Assistant is a powe...

13 days ago

Dynamics 365 Customer Service – Information regarding the end of support for legacy Conversation Topics

Starting July 31, 2025, the legacy version of Case and Conversation Topics features in Dynamics 365 Customer Service and Dynamics 365 Contact ...

1 month ago

Dynamics 365 Field Service : Configure not-to-exceed values

In Dynamics 365 Field Service, Not-to-Exceed (NTE) Values are used to control and monitor the maximum cost or time that can be spent...

1 month ago

Configuration of Copilot timeline highlights in Dynamics 365 Customer Service

Dynamics 365 empowers organizations to provide exceptional customer experiences. One of its key features…

4 months ago

Generate Work Order Summary with Copilot in Dynamics 365 Field Service (Part I)

A Work Order in Dynamics 365 Field Service is a critical document that outlines the specifics of a service request or job assigned to a techni...

9 months ago

Copilot in Microsoft Dynamics 365 Customer Service - Analytics

1 year ago

Automate and simply Subscriptions & Recurring Billing Processes in Dynamics 365 CRM

In this video, you'll learn how to take your subscription and recurring billing processes in Dynamics 365 CRM to the next level through automa...

2 years ago

Improve admin productivity with guided Customer Service channel setup and settings search

We recently announced the unified Customer Service admin center, which consolidates administration experiences across the Microsoft Dynamics 3...

2 years ago

Modernizing end-to-end customer experience with Investec

This video offers a sneak peek into the latest developments in Dynamics 365 and Microsoft Power Platform through a live example from Investec,...

3 years ago

How to – Provision Unified Routing in Dynamics 365 Customer Service Hub

Unified Routing can be configured in Customer Service Hub or Omnichannel Admin Center. To configure it for Dynamics 365 Customer Service, navi...

3 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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