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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Dynamics 365 Field Service : Configure navigation

Ensuring users can quickly and easily access the features they need is key to adoption and productivity. Dynamics 365 Field Service supports m...

1 month ago

Dynamics 365 Field Service : Create return to vendor transactions

In any Field Service organization, managing parts and inventory efficiently is critical. Sometimes, parts need to be returned to vendors—wheth...

2 months ago

Dynamics 365 Field Service : Configure geocoding for a custom table

Dynamics 365 Field Service enables businesses to deliver onsite service to customer locations efficiently. One of the core features that power...

2 months ago

Dynamics 365 Field Service : Add status and sub-status information to a work order

Work orders are at the heart of Dynamics 365 Field Service. They represent service requests or jobs that need to be completed—whether it's a r...

3 months ago

New and Retired Microsoft Dynamics 365 Certifications

Microsoft has recently shared updates regarding new and retired certifications for Microsoft Dynamics 365. This post provides an overview of t...

1 year ago

Voice of Customer for Dynamics CRM 2016

In this blog post, you'll learn about Voice of Customer, a powerful tool in Dynamics CRM 2016 that enables businesses to capture valuable cust...

9 years ago

Build your Copilot testing strategy in Dynamics 365 Customer Service

Introducing a new tool like Copilot in Customer Service to customer service agents must be well-tested and validated. The post Build your Copi...

1 year ago

Write an email (Copilot) in Dynamics 365 Customer Service

Using the Write an email functionality of Copilot in Dynamics 365 Customer Service, the agents can quickly create responses, which they can us...

1 year ago

Microsoft announce new Customer Service Admin Center

In a bid to simplify administration for Dynamics 365 Customer Service, Microsoft have introduced a new Customer Service Admin Center app. Why ...

2 years ago

Agents Scripts and Macros with Dynamics 365 Omnichannel

In this article, we'll take a look at how you can leverage Agent Scripts and Macros to deliver superior customer experiences with the Dynamics...

3 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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