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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Dynamics 365 Field Service : Configure quick scheduling (“quick book“)

One of the most powerful features of Microsoft Dynamics 365 Field Service is resource scheduling, which helps dispatchers assign the right tec...

16 days ago

Dynamics 365 Field Service : Create inspections without work orders

In the world of field service management, inspections are a crucial component of ensuring safety, compliance, and quality. Traditionally, insp...

19 days ago

Dynamics 365 Field Service : Add products and services to incidents

When delivering field service, standardizing how issues are resolved helps improve efficiency, consistency, and customer satisfaction. Dynamic...

25 days ago

Dynamics 365 Field Service : Associate a work order with a price list, service-level agreement, and entitlement

In Dynamics 365 Field Service, properly setting up a Work Order ensures accurate billing, service expectations, and entitlement tracking. Thre...

27 days ago

Optimizing Resource Allocation with the Resource Search Availability API in Dynamics 365 Field Service

For any organization using Dynamics 365 Field Service, the ability to efficiently allocate resources can make all the difference in meeting cu...

7 months ago

Omnichannel for Customer Service – The Importance of Wrap up

Within Omnichannel for Customer Service (aka Dynamics 365 Contact Center) we can define what happens after conversations end. In this post I w...

10 months ago

Capture customer signatures with the new Signature control in Dynamics 365 Field Service Mobile

Dynamics 365 Field Service released a new and improved signature control to capture customer signatures on mobile devices. The post Capture...

1 year ago

Try the new outbound dialing experience in Dynamics 365 Customer Service

The October release of Dynamics 365 Customer Service features a more intuitive, streamlined, and efficient outbound dialing experience. The po...

1 year ago

Seamless Multichannel Experience for Customer Service: Dynamics 365 Portal and Omnichannel

In today's digital age, customer expectations have evolved dramatically, and businesses must adapt to deliver consistent and personalized expe...

1 year ago

Omnichannel for Customer Service – Collection

Omnichannel for Customer Service Omnichannel for Customer Service provides omnichannel capabilities for Dynamics 365. Giving us web chat, SM...

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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