Seamless Multichannel Experience for Customer Service: Dynamics 365 Portal and Omnichannel
In today's digital age, customer expectations have evolved dramatically, and businesses must adapt to deliver consistent and personalized experiences across various communication channels. Dynamics 365 Portal, a powerful self-service platform, …
The post Seamless Multichannel Experience for Customer Service: Dynamics 365 Portal and Omnichannel appeared first on CRM Software Blog | Dynamics 365.
Published on:
Learn moreRelated posts
Power Pages Solution Architecture Patterns: When to Use Liquid vs. JavaScript vs. Power Automate
In Power Pages, you can implement logic in multiple layers — Liquid (server-side), JavaScript (client-side), or Power Automate (external workf...
Enhancing Data Presentation with Conditional Formatting in Power Pages
You can enhance Microsoft Power Pages list views using conditional formatting with JavaScript. This approach lets you visually highlight recor...
Building a Client-Side Caching Layer in Power Pages to Boost Performance
Why Client-Side Caching? Power Pages often fetch data from Dataverse using Liquid, Web API, or Power Automate. But repeated calls can slow dow...
Dynamics 365 Customer Service – Connect AI agents using Model Context Protocol server – updated date
We are announcing the ability to connect to AI agents through the Model Context Protocol server in Dynamics 365 Customer Service. This feature...
Dynamics 365 Customer Insights – Journeys – Create event portals with event registration details using Power Pages
We are announcing the ability to create event portals with event and registration details using Power Pages in Dynamics 365 Customer Insights ...
Try the AI agent activity feed in Dynamics 365 Customer Service
Contact centers are increasingly adopting AI agents as part of their journey to become autonomous. During this time of rap...
Power Pages Site Deployment Using Pipelines
Dynamics 365 Customer Service – New timeout rules logic for Representative Non-Response time and open state conversation
We are announcing new timeout rules logic for Representative Non-Response Time and open state conversations in Dynamics 365 Customer Service. ...
Dynamics 365 Customer Service – Automate case lifecycle tasks with Case Management Agent
We are announcing the ability to automate case lifecycle tasks with Case Management Agent, which automates case creation and updates, facilita...
Dynamics 365 Customer Service – Perform bulk actions on filtered conversations
We are announcing the ability to perform bulk actions on filtered conversations in Dynamics 365 Customer Service. This feature will reach gene...