Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Conversation Intelligence in Microsoft Dynamics 365 Sales is an AI-powered feature that helps sales teams gain deeper insights from their cust...
In the dynamic world of field service management, assigning the right technician to the right job at the right time is both a science and an a...
Ensuring users can quickly and easily access the features they need is key to adoption and productivity. Dynamics 365 Field Service supports m...
In any Field Service organization, managing parts and inventory efficiently is critical. Sometimes, parts need to be returned to vendors—wheth...
Back in February, I wrote an article covering the new features that were expected to roll out as part of the 2025 Release Wave 1 for Dynamics ...
We are announcing the Shift based routing feature in Dynamics 365 Customer Service. This feature enables unified routing to ensure that tasks,...
Three AI service agents for Dynamics 365 Customer Service and Contact Center are now available in public preview: Case Management, Customer In...
Hi, Readers.Today I would like to talk about how to copy Existing Customer to New Customer with Power Automate. This is a problem I’ve seen in...
In this post, you'll dive into the world of customer data platforms and explore Microsoft's MB260 Customer Data Platform. The focus is on desi...
In this blog post, you'll learn about Voice of Customer, a powerful tool in Dynamics CRM 2016 that enables businesses to capture valuable cust...
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