Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Hello Everyone,Today I am going to share my thoughts on Optimize email content based on customer behavior across devices on Dynamics 365 Custo...
Microsoft Dynamics 365 has introduced Dynamics 365 Copilot, the first AI-powered copilot in both CRM and ERP that supports AI tools specifical...
Calling all D365 Customer Service users! Microsoft's Copilot tool is now equipped with even more functionality to help you work smarter, not h...
If you're facing the error message "The latitude or longitude for the User record associated with this resource is invalid" while trying to se...
At Microsoft Inspire 2023, we announced that we are bringing together Microsoft Dynamics 365 Marketing and Microsoft Dynamics 365 Customer Ins...
In today's global business landscape, providing exceptional customer service is essential for any company to thrive and remain competitive. Ho...
The 2023 Release Wave 1 for Dynamics 365 Field Service introduces the eagerly anticipated not-to-exceed functionality. With this functionality...
Templates are a fast and easy way to send consistent, professional, preformatted email messages. They're a time-saving feature that agents lov...
Unified routing in Microsoft Dynamics 365 Customer Service provides capabilities to connect customers to the best agents. To provide a world-c...
The Dynamics 365 CRM Bootcamp Power Community offers a deep dive into real-time field reps tracking, territory management, and other critical ...
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