Omnichannel for Customer Service – Collection
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What’s New in Dynamics 365 Customer Service 2025 Wave 1
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Dynamics 365 Customer Service- Estimate AI credits for agents from forecasted demand
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Dynamics 365 Customer Service – Enable enhanced screen recording controls for admins
We are announcing the ability to enable enhanced screen recording controls for admins in Dynamics 365 Customer Service. This feature will reac...
Run case enrichment simulation to assess AI prediction quality in Dynamics 365 Customer Service
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Dynamics 365 Customer Service – Use shadow mode for Case Management Agent predictions
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Dynamics 365 Customer Service – Add knowledge citations to case resolution
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Introducing Governance in Dynamics 365 Customer Service: A New Era of Policy-Driven Communication
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