Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Dynamics 365 Field Service is introducing a new feature known as Summarize Records with Copilot, which enables technicians to quickly access a...
This post provides handy tips on how to manage crew membership daily basis using Dynamics 365 Field Service. Crews are bookable resources that...
The latest update to Dynamics 365's April 2024 wave has introduced new features to the outbound dialer in Omnichannel for Customer Service. Th...
This blog post from YanivRDT is an insightful piece on implementing a no code Dynamics 365 Service Bus Listener using Logic Apps. By following...
The Power Platform is rolling out new updates to its Customer-Managed Key (CMK) service, which allows organizations to manage their encryption...
In today's fast-paced world, customers expect instant information and quick resolutions to their issues. Exceptional customer service is a cru...
In this article, we explore the benefits of implementing a Customer Relationship Management (CRM) system in airline businesses, and how Micros...
If you're looking to streamline your business operations, Microsoft Dynamics CRM is a great tool to help manage your customer relationships. T...
Join Srinath Pega in exploring the world of ALM for Dataverse and Dynamics 365! This informative video covers everything you need to know abou...
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