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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Dynamics 365 Field Service : Create inspections without work orders

In Dynamics 365 Field Service, inspections play a crucial role in collecting structured data from the field. Traditionally, inspections are li...

4 months ago

Dynamics 365 Field Service : Set up and use Dynamics 365 Remote Assist one-time call

Setting up and using a one-time call in Dynamics 365 Remote Assist allows field technicians to collaborate with external experts or customers ...

4 months ago

Dynamics 365 Field Service : Implement resource roles and categories

In Dynamics 365 Field Service, Resource Roles and Resource Categories are essential components used to classify and manage field resources (ty...

4 months ago

Dynamics 365 Customer Service – Update to msdyn_AppProfileManagerAnchor package

We have scheduled an update to the msdyn_AppProfileManagerAnchor package in your Dynamics 365 Customer Service environment to address an issue...

7 months ago

Business Central 2025 wave 1 (BC26): Use enhanced customer document layout for service management

Hi, Readers.The public preview for Dynamics 365 Business Central 2025 release wave 1 (BC26) is available. Learn more: Link. I will contin...

7 months ago

Mastering VBA for Workflow Automation in Customer Service

Looking to enhance the efficiency of your customer service management? If so, mastering VBA could be just what you need. By automating common ...

11 months ago

Enable Copilot in Customer Service and Custom Apps (Dynamics 365)

Copilot (preview) for Dynamics 365 Customer Service provides the following features – To enable it, navgiate to Customer Service Admin Center ...

1 year ago

Improve operations with real-time analytics in Dynamics 365 Customer Service

Dynamics 365 Customer Service real-time analytics give contact center managers visibility into overall support performance. The post Improve o...

2 years ago

Dynamics 365 Field Service is Getting Major updates with Hector Garcia Tellado

If you're a user of Dynamics 365 Field Service, you'll be pleased to hear that major updates are on the horizon. In this video podcast, Hector...

3 years ago

2 New Features with SLAs in Dynamics 365 for Customer Service

There are two new items in the 2022 release wave 1 notes pertaining to SLAs in Dynamics 365 for Customer Service: Usability enhancements in SL...

3 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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