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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Dynamics 365 Field Service :Configure trades and trade coverages

In Dynamics 365 Field Service, Trades and Trade Coverages are used to define and manage technician specializations and the types of work they ...

1 month ago

A Deep Dive into the Case Management Agent (preview) in D365 Customer Service

Back in February, I wrote an article covering the new features that were expected to roll out as part of the 2025 Release Wave 1 for Dynamics ...

2 months ago

Dynamics 365 Customer Service – Use shift bookings to assign conversations

We are announcing the Shift based routing feature in Dynamics 365 Customer Service. This feature enables unified routing to ensure that tasks,...

2 months ago

Experience the future of customer service with AI agents

Three AI service agents for Dynamics 365 Customer Service and Contact Center are now available in public preview: Case Management, Customer In...

2 months ago

Leveraging AI in Dynamics 365 Customer Insights and Journeys

Introduction Microsoft recently surveyed customers and found that 91% are more inclined to interact with brands that keep track of… The ...

9 months ago

Advanced Bot Protection in Dynamics 365 Customer Insights

Introduction In this blog, we will explore how advanced bot protection in Dynamics 365 Customer Insights works to safeguard your… The po...

9 months ago

Use the modern rich text editor in Dynamics 365 Customer Service

The modern rich text editor is now our advanced editor for an end-to-end enhanced authoring experience. As part of this advancement, we are ph...

11 months ago

Preparing for Copilot in Dynamics 365 Customer Service

Satish Reddy By Satish Reddy | Reading time 4 mins Watch as Satish Reddy, CEO of Aha Apps, and Praveen K Ravela, CTO of AMC Technology, o...

1 year ago

Write an email (Copilot) in Dynamics 365 Customer Service

Using the Write an email functionality of Copilot in Dynamics 365 Customer Service, the agents can quickly create responses, which they can us...

1 year ago

Microsoft announce new Customer Service Admin Center

In a bid to simplify administration for Dynamics 365 Customer Service, Microsoft have introduced a new Customer Service Admin Center app. Why ...

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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