Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Hello Everyone,Today I am going to share my thoughts on Understanding customer inflows and exits at every journeys step on Dynamics 365 Custom...
This post provides handy tips on how to manage crew membership daily basis using Dynamics 365 Field Service. Crews are bookable resources that...
Omnichannel for Customer Service just introduced a new feature that allows the collection of feedback from agents on call quality. In this pos...
The 2024 Wave 1 release for Dynamics 365 CX is rapidly approaching, and in this article, the focus is on the new functionalities added to Dyna...
Starting Saturday, April 1, 2023, we will be deprecating the Microsoft Dynamics 365 Omnichannel for Customer Service application and encouragi...
If you're looking to streamline your business operations, Microsoft Dynamics CRM is a great tool to help manage your customer relationships. T...
Microsoft has officially released Customer Lockbox for Power Platform and Dynamics 365, providing users with a range of capabilities to better...
In this post, we’d start by creating a trial of Dynamics 365 CustomerService. Open – https://dynamics.microsoft.com/en-us/customer...
The Dynamics 365 & Power Platform new releases are here, and they bring new innovations that provide you with significant capabilities to ...
Join Srinath Pega in exploring the world of ALM for Dataverse and Dynamics 365! This informative video covers everything you need to know abou...
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