All Articles Videos Podcasts

Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Why Connected Field Service is the Future of Customer Satisfaction

Connected Field Service (CFS) is a Dynamics 365 Field Service capability that extends traditional field service operations by connecting IoT-e...

3 months ago

Dynamics 365 Field Service : Finalize returns

In any field service organization, managing parts and products effectively is crucial for operational excellence. One of the key scenarios in ...

3 months ago

How to Configure Generative AI Plugin in Copilot for Improved Customer Service

Microsoft has added new AI features to Dynamics 365 Customer Service to improve customer support. One of the most useful additions is the Cust...

4 months ago

Dynamics 365 Field Service : Implement Dynamics 365 Remote Assist for use with Field Service

Implementing Dynamics 365 Remote Assist with Dynamics 365 Field Service empowers frontline technicians to collaborate in real-time with remote...

5 months ago

Dynamics 365 Field Service : Modify default Field Service settings

Default Field Service Settings in Dynamics 365 Field Service and their purpose:GeneralSets up core components like territories, tax...

5 months ago

Solve Field Service Challenges with Dynamics 365 Route Optimization

Table of Contents Introduction Field service organizations (installation, service, delivery, inspections) face many challenges that 36are outs...

7 months ago

Configure Case Handling Time widget for the Case form – Dynamics 365 Customer Service

The Case Handling Time widget (preview) can be added to the Case Form, giving a focused way to track case resolution efficiency. By using this...

9 months ago

Omnichannel for Customer Service – Personal Numbers

Within Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service) we can define personal numbers that can be used for inco...

1 year ago

{Do you know} View analytics for Copilot's impact on your business with Dynamics 365 Customer Service

Hello Everyone,Microsoft Copilot has introduced several features in Dynamics 365 Customer Service that can significantly enhance customer supp...

1 year ago

Show or Hide Chat Widget After Operating Hours in CSw

If you're looking to implement a chat widget through Customer Service workspace/Omnichannel for Dynamics 365, you may want to consider hiding ...

2 years ago

Previous Next

Microsoft Dynamics 365 Customer Service: Latest updates

Sidebar