Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Work Assignment in Dynamics 365 ensures that incoming records—such as leads, opportunities, or cases—are automatically distributed to the righ...
In 2025, with the launch of Microsoft Dynamics 365’s Wave 2 AI enhancements set for October 1, businesses are reimagining customer relationshi...
Connected Field Service (CFS) is a Dynamics 365 Field Service capability that extends traditional field service operations by connecting IoT-e...
In any field service organization, managing parts and products effectively is crucial for operational excellence. One of the key scenarios in ...
Microsoft has added new AI features to Dynamics 365 Customer Service to improve customer support. One of the most useful additions is the Cust...
Default Field Service Settings in Dynamics 365 Field Service and their purpose:GeneralSets up core components like territories, tax...
Table of Contents Introduction Field service organizations (installation, service, delivery, inspections) face many challenges that 36are outs...
The Case Handling Time widget (preview) can be added to the Case Form, giving a focused way to track case resolution efficiency. By using this...
If you're looking for a new way to revolutionize customer communication in your Dynamics 365 CRM, then check out the TextSMS4Dynamics app! Thi...
If you're looking to implement a chat widget through Customer Service workspace/Omnichannel for Dynamics 365, you may want to consider hiding ...
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