Microsoft Dynamics 365 Customer Service: Latest updates

Dynamics 365 Field Service : Perform time entry

In the world of field service management, tracking how much time technicians spend on each job is critical for understanding cost, improving p...

Dynamics 365 Field Service : Launch related apps, including Dynamics 365 Remote Assist and Guides

In the fast-evolving world of field service management, empowering technicians with real-time, context-aware tools is key to boosting efficien...

Dynamics 365 Field Service : Configure agreement invoicing

In Dynamics 365 Field Service, Agreements are powerful tools that help automate the creation of Work Orders, Invoices, and Bookings on a recur...

Dynamics 365 Field Service : Create entitlements for agreements

In the world of Field Service, maintaining service quality and ensuring customer satisfaction are top priorities. One way Dynamics 365 Field S...

Dynamics 365 Field Service : Configure Copilot summary

Microsoft Copilot in Dynamics 365 Customer Service is an AI tool that helps customer service agents work faster and smarter. It takes care of ...

Maximize efficiency with forecasting in Dynamics 365 Customer Service

Microsoft Dynamics 365 Customer Service brings a powerful forecasting feature that empowers businesses to predict and manage their service vol...

Customer Service Admin Modernization: A Conversation with Microsoft's Tina Ding

In this insightful conversation, Tina Ding, Senior Program Manager at Microsoft, sheds light on the modernization of customer service administ...

Show or Hide Chat Widget After Operating Hours in CSw

If you're looking to implement a chat widget through Customer Service workspace/Omnichannel for Dynamics 365, you may want to consider hiding ...

2023 Release Wave 1: D365 Customer Service | Part 2

Get a sneak peek into the upcoming features of 2023 Release Wave 1 for D365 Customer Service with this comprehensive review of the documentati...

Implementing Dynamics 365 Service Bus Listener using Azure Function

In this post, YanivRDT provides a step-by-step guide on how to implement a Dynamics 365 Service Bus Listener using Azure Function. The post hi...