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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Advanced Bot Protection in Dynamics 365 Customer Insights

Introduction In this blog, we will explore how advanced bot protection in Dynamics 365 Customer Insights works to safeguard your… The po...

2 months ago

Use the modern rich text editor in Dynamics 365 Customer Service

The modern rich text editor is now our advanced editor for an end-to-end enhanced authoring experience. As part of this advancement, we are ph...

3 months ago

Voice of Customer for Dynamics CRM 2016

In this blog post, you'll learn about Voice of Customer, a powerful tool in Dynamics CRM 2016 that enables businesses to capture valuable cust...

8 years ago

Announcing automatic Copilot enablement in Customer Service

Starting January 19, 2024, Microsoft Copilot in Dynamics 365 Customer Service will be automatically installed and enabled in your Dynamics 365...

10 months ago

Field Service app (preview) for Teams

If you work in field service, you might want to check out the new Field Service app preview for Teams that was launched recently. The preview ...

1 year ago

Seamless Multichannel Experience for Customer Service: Dynamics 365 Portal and Omnichannel

In today's digital age, customer expectations have evolved dramatically, and businesses must adapt to deliver consistent and personalized expe...

1 year ago

Omnichannel for Customer Service – Collection

Omnichannel for Customer Service Omnichannel for Customer Service provides omnichannel capabilities for Dynamics 365. Giving us web chat, SM...

2 years ago

Here’s how Dynamics 365 for Customer Service can save you money!

Introduction: Customer service is more than just solving customer issues or answering the phone with a smile. It is closely… The post H...

2 years ago

Agents Scripts and Macros with Dynamics 365 Omnichannel

In this article, we'll take a look at how you can leverage Agent Scripts and Macros to deliver superior customer experiences with the Dynamics...

2 years ago

2 New Features with SLAs in Dynamics 365 for Customer Service

There are two new items in the 2022 release wave 1 notes pertaining to SLAs in Dynamics 365 for Customer Service: Usability enhancements in SL...

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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