Microsoft Dynamics 365 Customer Service: Latest updates

Mastering VBA for Workflow Automation in Customer Service

Looking to enhance the efficiency of your customer service management? If so, mastering VBA could be just what you need. By automating common ...

Leveraging AI in Dynamics 365 Customer Insights and Journeys

Introduction Microsoft recently surveyed customers and found that 91% are more inclined to interact with brands that keep track of… The ...

Preparing for Copilot in Dynamics 365 Customer Service

Satish Reddy By Satish Reddy | Reading time 4 mins Watch as Satish Reddy, CEO of Aha Apps, and Praveen K Ravela, CTO of AMC Technology, o...

Dynamics 365 Business Central: How to Copy Existing Customer to New Customer with Power Automate (Copy Customer)

Hi, Readers.Today I would like to talk about how to copy Existing Customer to New Customer with Power Automate. This is a problem I’ve seen in...

{How to} Integrate financial and inventory management from Dynamics 365 Field Service

If you're looking for a way to integrate financial and inventory management in Dynamics 365 Field Service, you've come to the right place. Thi...

Enable Copilot in Customer Service and Custom Apps (Dynamics 365)

Copilot (preview) for Dynamics 365 Customer Service provides the following features – To enable it, navgiate to Customer Service Admin Center ...

D365 CS: Spice up your case forms with new controls!

Are you looking to enhance the appearance and functionality of your Dynamics 365 Customer Service case forms? Look no further! The 360 custome...

Dynamics 365 Field Service is Getting Major updates with Hector Garcia Tellado

Hector Garcia Tellado is set to bring major changes to Dynamics 365 Field Service, and this podcast sheds some light on what to look forward t...

Here’s how Dynamics 365 for Customer Service can save you money! 

Introduction:  Customer service is more than just solving customer issues or answering the phone with a smile. It is closely… The post H...

Agents Scripts and Macros with Dynamics 365 Omnichannel

In this article, we'll take a look at how you can leverage Agent Scripts and Macros to deliver superior customer experiences with the Dynamics...