Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Microsoft has added new AI features to Dynamics 365 Customer Service to improve customer support. One of the most useful additions is the Cust...
Back in February, I shared some of the new features that are coming in the 2025 Release Wave 1 for Dynamics 365 Customer Service and Contact C...
Implementing Dynamics 365 Remote Assist with Dynamics 365 Field Service empowers frontline technicians to collaborate in real-time with remote...
Default Field Service Settings in Dynamics 365 Field Service and their purpose:GeneralSets up core components like territories, tax...
Table of Contents Introduction Field service organizations (installation, service, delivery, inspections) face many challenges that 36are outs...
The Case Handling Time widget (preview) can be added to the Case Form, giving a focused way to track case resolution efficiency. By using this...
Within Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service) we can define personal numbers that can be used for inco...
If you're looking for a new way to revolutionize customer communication in your Dynamics 365 CRM, then check out the TextSMS4Dynamics app! Thi...
This video highlights the upcoming capabilities in the 2022 Release Wave 2 for Dynamics 365 Field Service, Mixed Reality, and Connected Spaces...
> Problem: Software integration - Dynamics / Gmail / SAP > Solution: Connect Bridge > Provider: Connecting Software ...
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