Microsoft Dynamics 365 Customer Service: Latest updates

Mastering VBA for Workflow Automation in Customer Service

Looking to enhance the efficiency of your customer service management? If so, mastering VBA could be just what you need. By automating common ...

Leveraging AI in Dynamics 365 Customer Insights and Journeys

Introduction Microsoft recently surveyed customers and found that 91% are more inclined to interact with brands that keep track of… The ...

Preparing for Copilot in Dynamics 365 Customer Service

Satish Reddy By Satish Reddy | Reading time 4 mins Watch as Satish Reddy, CEO of Aha Apps, and Praveen K Ravela, CTO of AMC Technology, o...

{How to} Integrate financial and inventory management from Dynamics 365 Field Service

If you're looking for a way to integrate financial and inventory management in Dynamics 365 Field Service, you've come to the right place. Thi...

New and Retired Microsoft Dynamics 365 Certifications

Microsoft has recently shared updates regarding new and retired certifications for Microsoft Dynamics 365. This post provides an overview of t...

Enable Copilot in Customer Service and Custom Apps (Dynamics 365)

Copilot (preview) for Dynamics 365 Customer Service provides the following features – To enable it, navgiate to Customer Service Admin Center ...

D365 CS: Spice up your case forms with new controls!

Are you looking to enhance the appearance and functionality of your Dynamics 365 Customer Service case forms? Look no further! The 360 custome...

How does Dynamics Field Service handle customer service requests and complaints?

Dynamics Field Service provides businesses with a range of tools to handle customer service requests and complaints effectively. The system ca...

Evolve the service level of sophistication with Dynamics 365 Customer Service

Given the myriad capabilities from the technology innovations and market categories, and the fact that service organizations are across the sp...

Dynamics 365 Field Service is Getting Major updates with Hector Garcia Tellado

Hector Garcia Tellado is set to bring major changes to Dynamics 365 Field Service, and this podcast sheds some light on what to look forward t...