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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Dynamics 365 Field Service : Create return merchandise authorizations

In the world of Field Service management, handling customer returns effectively is as critical as delivering the product itself. Dynamics 365 ...

1 month ago

How to Configure Generative AI Plugin in Copilot for Improved Customer Service

Microsoft has added new AI features to Dynamics 365 Customer Service to improve customer support. One of the most useful additions is the Cust...

2 months ago

Dynamics 365 Field Service : Create inspection templates

In Dynamics 365 Field Service, Inspections provide a modern, efficient way to gather data during field visits. Whether you're collecting safet...

2 months ago

Dynamics 365 Field Service : Configure agreements

In the world of field service operations, recurring services and maintenance contracts are common. Whether you're managing HVAC servicing, IT ...

2 months ago

Dynamics 365 Field Service : Add service tasks to incidents

In Dynamics 365 Field Service, incidents represent predefined sets of work that technicians perform during service visits—like repairing an ai...

3 months ago

Dynamics 365 Field Service : Implement Dynamics 365 Remote Assist for use with Field Service

Implementing Dynamics 365 Remote Assist with Dynamics 365 Field Service empowers frontline technicians to collaborate in real-time with remote...

3 months ago

Dynamics 365 Field Service : Create and configure required product and service types

In Dynamics 365 Field Service, Product Types and Service Types play a critical role in defining what is delivered to the customer—whethe...

3 months ago

{Do you know} View analytics for Copilot's impact on your business with Dynamics 365 Customer Service

Hello Everyone,Microsoft Copilot has introduced several features in Dynamics 365 Customer Service that can significantly enhance customer supp...

1 year ago

Copilot – Create Knowledge Articles From Resolved Cases

For Dynamics 365 Customer Service users, there's a handy new feature called Copilot that streamlines the process of creating knowledge article...

1 year ago

Dynamics 365 Field Service, Mixed Reality and Connected Spaces – 2022 Release Wave 2 Launch

This video highlights the upcoming capabilities in the 2022 Release Wave 2 for Dynamics 365 Field Service, Mixed Reality, and Connected Spaces...

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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