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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Dynamics 365 Field Service : Embed apps in Field Service

In today’s fast-paced field service environments, technicians and back-office staff need highly tailored tools to perform their work efficient...

3 months ago

Dynamics 365 Field Service : Create and configure forms

Creating intuitive, user-friendly forms is at the heart of a successful Dynamics 365 Field Service deployment. Forms are how your technicians,...

3 months ago

Dynamics 365 Field Service : Create return merchandise authorizations

In the world of Field Service management, handling customer returns effectively is as critical as delivering the product itself. Dynamics 365 ...

3 months ago

Dynamics 365 Field Service : Create inspection templates

In Dynamics 365 Field Service, Inspections provide a modern, efficient way to gather data during field visits. Whether you're collecting safet...

4 months ago

Dynamics 365 Field Service : Add service tasks to incidents

In Dynamics 365 Field Service, incidents represent predefined sets of work that technicians perform during service visits—like repairing an ai...

5 months ago

Dynamics 365 Field Service – Configure Copilot summaries in Field Service

Dynamics 365 Field Service is getting an upgrade with the announcement of the configure Copilot summaries feature. This feature allows adminis...

12 months ago

{Do you know} Use monthly channel for features in Customer Service apps

In this post, Malla Reddy Gurram, also known as UK365GUY, shares his thoughts on the use of monthly channels for features in Customer Service ...

1 year ago

Copilot in Microsoft Dynamics 365 Customer Insights

Curious about how Copilot in Microsoft Dynamics 365 Customer Insights leverages the power of generative AI to revolutionize data discovery? Th...

2 years ago

Dynamics 365 Field Service, Mixed Reality and Connected Spaces – 2022 Release Wave 2 Launch

This video highlights the upcoming capabilities in the 2022 Release Wave 2 for Dynamics 365 Field Service, Mixed Reality, and Connected Spaces...

3 years ago

Connecting Microsoft Dynamics 365 Sales and Customer Service, SAP and Gmail | Dynamics Success Stories

> Problem: Software integration - Dynamics / Gmail / SAP > Solution: Connect Bridge > Provider: Connecting Software ...

3 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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