Customer Service Admin Modernization: A Conversation with Microsoft's Tina Ding
In this insightful conversation, Tina Ding, Senior Program Manager at Microsoft, sheds light on the modernization of customer service administration. Through her personal journey, she shares her passion for food, family, and fun while giving a sneak peek into her career beginnings and her work in admin modernization of the customer service product.
Together with the host, they explore the essential tasks and roles of customer service admins and the exciting progress her team has made in reshaping the customer service experience. They also discuss the potential of the Power Platform in creating powerful and versatile applications and how it could be a game-changer for organizations' productivity.
If you're a customer service admin interested in taking your game to the next level and leveraging the power of the Power Platform, this episode is a must-listen. Tune in to learn and be inspired!
Full show notes can be found at: https://podcast.nz365guy.com/481
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Learn moreThe Microsoft Business Applications Podcast is an education, technology, business and career podcast for the Power Platform, Dynamics 365, and those that work with these digital transformation tools. The format is guest interviews with Microsoft, Community, and experts who work with Power Apps, Power Automate, Power BI, Dataverse and Power Virtual Agents. The podcast has three shows that are released twice weekly. #Power365Show #PowerPlatformShow #MVPShow https://podcast.nz365guy.com
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