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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Dynamics 365 Field Service : Embed apps in Field Service

In today’s fast-paced field service environments, technicians and back-office staff need highly tailored tools to perform their work efficient...

1 month ago

Dynamics 365 Field Service : Create and configure forms

Creating intuitive, user-friendly forms is at the heart of a successful Dynamics 365 Field Service deployment. Forms are how your technicians,...

1 month ago

Dynamics 365 Field Service : View product inventory

In Field Service operations, knowing what inventory you have, where it’s located, and its current status is critical. Dynamics 365 Field Servi...

1 month ago

Dynamics 365 Field Service : Configure security roles

In the world of Dynamics 365 Field Service, one of the most critical tasks in system administration is configuring security roles. As organiza...

2 months ago

Dynamics 365 Field Service : Configure agreements

In the world of field service operations, recurring services and maintenance contracts are common. Whether you're managing HVAC servicing, IT ...

2 months ago

{How to} Create Azure Communication Services for Dynamics 365 Customer Service Omnichannel

Hello Everyone,Today I am going to show how to subscribe to Azure Communication Services on Azure Portal.Let's get's started.Let's say you hav...

1 year ago

Copilot – Create Knowledge Articles From Resolved Cases

For Dynamics 365 Customer Service users, there's a handy new feature called Copilot that streamlines the process of creating knowledge article...

1 year ago

{Do you know} Use monthly channel for features in Customer Service apps

In this post, Malla Reddy Gurram, also known as UK365GUY, shares his thoughts on the use of monthly channels for features in Customer Service ...

1 year ago

How to Create Bookable Equipment Resources in Microsoft Dynamics 365 Field Service

Efficiently scheduling technicians' equipment usage is a crucial factor in delivering effective field service. In this article, you'll learn a...

2 years ago

Copilot in Microsoft Dynamics 365 Customer Insights

Curious about how Copilot in Microsoft Dynamics 365 Customer Insights leverages the power of generative AI to revolutionize data discovery? Th...

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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