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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Project Service Automation with Dynamics 365

If you are considering using Dynamics CRM for managing your projects then you must be familiar with Project Service Automation with Dynamics 3...

1 month ago

Dynamics 365 Customer Service – Update to msdyn_AppProfileManagerAnchor package

We have scheduled an update to the msdyn_AppProfileManagerAnchor package in your Dynamics 365 Customer Service environment to address an issue...

1 month ago

Dynamics 365 Field Service – Summarize records with Copilot

Dynamics 365 Field Service introduces its new feature called Summarize records with Copilot that provides technicians with a quick summary of ...

5 months ago

Enhance Efficiency with the New Queue Items Control in Dynamics 365 Customer Service

The Queue Items control is another addition to the new PCF controls available for Customer Service. This feature allows users to see related q...

5 months ago

{Do you know} Manage postal codes globally on Dynamics 365 Field Service

In this blog post, Malla Reddy Gurram (@UK365GUY) shares insights into managing postal codes globally on Dynamics 365 Field Service. Efficient...

10 months ago

Microsoft Dynamics 365 Field Service – An Approach to Data Migration of Work Orders from External Systems

If you're in the process of migrating to Microsoft Dynamics 365 Field Service from an older system, you'll need to migrate your scheduled work...

1 year ago

Use Application Insights to diagnose conversations in Dynamics 365 Customer Service

Application Insights, an extension of Azure Monitor, provides greater visibility into conversation-based operational telemetry in Dynamics 365...

1 year ago

Maplytics: An Ultimate Tool for Scheduling, Tracking, and Managing Microsoft Dynamics Field Service!

Are you having trouble scheduling, tracking, and managing your field service using Microsoft Dynamics? Look no further than Maplytics! This ul...

1 year ago

Show or Hide Chat Widget After Operating Hours in CSw

If you're looking to implement a chat widget through Customer Service workspace/Omnichannel for Dynamics 365, you may want to consider hiding ...

1 year ago

Improve Customer Service with Dynamics Omnichannel

Microsoft Dynamics Omnichannel for Customer Service is an extension of Dynamics Customer Service that enables unified communication between yo...

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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