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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Dynamics 365 Field Service : Create inspection templates

In Dynamics 365 Field Service, Inspections provide a modern, efficient way to gather data during field visits. Whether you're collecting safet...

23 days ago

Dynamics 365 Field Service : Configure agreements

In the world of field service operations, recurring services and maintenance contracts are common. Whether you're managing HVAC servicing, IT ...

25 days ago

Dynamics 365 Field Service : Add service tasks to incidents

In Dynamics 365 Field Service, incidents represent predefined sets of work that technicians perform during service visits—like repairing an ai...

27 days ago

Dynamics 365 Field Service : Create and configure required product and service types

In Dynamics 365 Field Service, Product Types and Service Types play a critical role in defining what is delivered to the customer—whethe...

1 month ago

Dynamics 365 Field Service – Configure Copilot summaries in Field Service

Dynamics 365 Field Service is getting an upgrade with the announcement of the configure Copilot summaries feature. This feature allows adminis...

8 months ago

{Do you know} View analytics for Copilot's impact on your business with Dynamics 365 Customer Service

Hello Everyone,Microsoft Copilot has introduced several features in Dynamics 365 Customer Service that can significantly enhance customer supp...

1 year ago

Copilot – Create Knowledge Articles From Resolved Cases

For Dynamics 365 Customer Service users, there's a handy new feature called Copilot that streamlines the process of creating knowledge article...

1 year ago

{Do you know} Use monthly channel for features in Customer Service apps

In this post, Malla Reddy Gurram, also known as UK365GUY, shares his thoughts on the use of monthly channels for features in Customer Service ...

1 year ago

We need to talk about... Dynamics 365 Release Wave 1 for 2024... Dynamics 365 Customer Insights Journeys

In this blog post, the author discusses the upcoming Dynamics 365 Release Wave 1 for 2024 and specifically focuses on the new features and fun...

1 year ago

5 Benefits of Microsoft Dynamics 365 Customer Service

Organizations can’t ignore their customers in a customer-dominant age, where customers decide the fate of a business through their revie...

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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