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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Dynamics 365 Field Service – Summarize records with Copilot

Dynamics 365 Field Service introduces its new feature called Summarize records with Copilot that provides technicians with a quick summary of ...

3 months ago

Enhance Efficiency with the New Queue Items Control in Dynamics 365 Customer Service

The Queue Items control is another addition to the new PCF controls available for Customer Service. This feature allows users to see related q...

3 months ago

Use Copilot to generate knowledge articles from resolved cases – Dynamics 365 Customer Service

To enable the feature of generating knowledge articles through Copilot, navigate to Customer Service Admin Center >> Agent Experience ...

4 months ago

Maximize efficiency with forecasting in Dynamics 365 Customer Service

Microsoft Dynamics 365 Customer Service brings a powerful forecasting feature that empowers businesses to predict and manage their service vol...

10 months ago

Microsoft Dynamics 365 Field Service – An Approach to Data Migration of Work Orders from External Systems

If you're in the process of migrating to Microsoft Dynamics 365 Field Service from an older system, you'll need to migrate your scheduled work...

12 months ago

Maplytics: An Ultimate Tool for Scheduling, Tracking, and Managing Microsoft Dynamics Field Service!

Are you having trouble scheduling, tracking, and managing your field service using Microsoft Dynamics? Look no further than Maplytics! This ul...

1 year ago

Copilot in Microsoft Dynamics 365 Customer Service

1 year ago

Improve One Touch Resolution rates with Microsoft Dynamics 365 Customer Service

First contact resolution (FCR) or One Touch Resolution rates serve as an important indicator of customer support success and is a crucial elem...

2 years ago

Schedule Board Extensibility in Microsoft Dynamics 365 Field Service

Microsoft Dynamics 365 Field Service provides a Schedule Board that displays resources and allows for easy scheduling of work items. To cater ...

2 years ago

2022 Release wave 1 - My Watchlist

Microsoft has announced the 2022 release wave 1 plan for Dynamics 365 and Industry clouds, and this informative post highlights some watchlist...

3 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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