Copilot – Create Knowledge Articles From Resolved Cases

For Dynamics 365 Customer Service users, there's a handy new feature called Copilot that streamlines the process of creating knowledge articles from resolved cases. With Copilot, agents can automatically generate suggested knowledge articles based on the content of a resolved case, simplifying the knowledge creation process.

In this post, you'll gain a deeper understanding of Copilot and how it operates within Dynamics 365 Customer Service. By leveraging suggested content, you can improve the quality and consistency of your knowledge articles while increasing their speed and efficiency.

Whether you're a seasoned user or new to the platform, Copilot is a valuable addition to your toolkit. With the ability to generate articles that better reflect the needs and preferences of your customers, you'll be able to provide top-notch support and drive success for your organization.

Head to the link to learn more about this exciting new feature and start using Copilot to create better knowledge articles today.