All Articles Videos Podcasts

Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Dynamics 365 Field Service – Summarize records with Copilot

Dynamics 365 Field Service introduces its new feature called Summarize records with Copilot that provides technicians with a quick summary of ...

12 days ago

Enhance Efficiency with the New Queue Items Control in Dynamics 365 Customer Service

The Queue Items control is another addition to the new PCF controls available for Customer Service. This feature allows users to see related q...

19 days ago

{Do you know} Manage postal codes globally on Dynamics 365 Field Service

In this blog post, Malla Reddy Gurram (@UK365GUY) shares insights into managing postal codes globally on Dynamics 365 Field Service. Efficient...

5 months ago

Maximize efficiency with forecasting in Dynamics 365 Customer Service

Microsoft Dynamics 365 Customer Service brings a powerful forecasting feature that empowers businesses to predict and manage their service vol...

7 months ago

Microsoft Dynamics 365 Field Service – An Approach to Data Migration of Work Orders from External Systems

If you're in the process of migrating to Microsoft Dynamics 365 Field Service from an older system, you'll need to migrate your scheduled work...

9 months ago

New SMS Integration for Dynamics 365 CRM - Revolutionize Customer Communication w/TextSMS4Dynamics

If you're looking for a new way to revolutionize customer communication in your Dynamics 365 CRM, then check out the TextSMS4Dynamics app! Thi...

9 months ago

Use Application Insights to diagnose conversations in Dynamics 365 Customer Service

Application Insights, an extension of Azure Monitor, provides greater visibility into conversation-based operational telemetry in Dynamics 365...

1 year ago

Maplytics: An Ultimate Tool for Scheduling, Tracking, and Managing Microsoft Dynamics Field Service!

Are you having trouble scheduling, tracking, and managing your field service using Microsoft Dynamics? Look no further than Maplytics! This ul...

1 year ago

2023 Release Wave 1: D365 Customer Service | Part 2

Get a sneak peek into the upcoming features of 2023 Release Wave 1 for D365 Customer Service with this comprehensive review of the documentati...

1 year ago

Schedule Board Extensibility in Microsoft Dynamics 365 Field Service

Microsoft Dynamics 365 Field Service provides a Schedule Board that displays resources and allows for easy scheduling of work items. To cater ...

2 years ago

Previous Next

Microsoft Dynamics 365 Customer Service: Latest updates

Sidebar