Microsoft Dynamics 365 Customer Service: Latest updates

Configure Case Handling Time widget for the Case form – Dynamics 365 Customer Service

The Case Handling Time widget (preview) can be added to the Case Form, giving a focused way to track case resolution efficiency. By using this...

Omnichannel for Customer Service – Personal Numbers

Within Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service) we can define personal numbers that can be used for inco...

{Do you know} Manage postal codes globally on Dynamics 365 Field Service

In this blog post, Malla Reddy Gurram (@UK365GUY) shares insights into managing postal codes globally on Dynamics 365 Field Service. Efficient...

Customer Service Admin Modernization: A Conversation with Microsoft's Tina Ding

In this insightful conversation, Tina Ding, Senior Program Manager at Microsoft, sheds light on the modernization of customer service administ...

Show or Hide Chat Widget After Operating Hours in CSw

If you're looking to implement a chat widget through Customer Service workspace/Omnichannel for Dynamics 365, you may want to consider hiding ...

2023 Release Wave 1: D365 Customer Service | Part 2

Get a sneak peek into the upcoming features of 2023 Release Wave 1 for D365 Customer Service with this comprehensive review of the documentati...

Implementing Dynamics 365 Service Bus Listener using Azure Function

In this post, YanivRDT provides a step-by-step guide on how to implement a Dynamics 365 Service Bus Listener using Azure Function. The post hi...

Connecting Microsoft Dynamics 365 Sales and Customer Service, SAP and Gmail | Dynamics Success Stories

    > Problem: Software integration - Dynamics / Gmail / SAP > Solution: Connect Bridge > Provider: Connecting Software ...