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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Dynamics 365 Field Service : Configure security roles

In the world of Dynamics 365 Field Service, one of the most critical tasks in system administration is configuring security roles. As organiza...

2 months ago

Dynamics 365 Field Service : Use Dynamics 365 Guides with work orders

Integrating Dynamics 365 Guides with Dynamics 365 Field Service enhances technician efficiency by providing step-by-step holographic instructi...

3 months ago

Configurable Copilot Case Summaries for D365 Customer Service

Most people have probably seen the record summaries in Dynamics 365 Customer Service, Field Service and Sales. If you’re not familiar wi...

7 months ago

{Do you know} Use monthly channel for features in Customer Service apps

In this post, Malla Reddy Gurram, also known as UK365GUY, shares his thoughts on the use of monthly channels for features in Customer Service ...

1 year ago

Customer Insight Overview

As data becomes increasingly important in modern business, organizations invest in its collection and analysis to inform pivotal decision-maki...

2 years ago

We need to talk about... Dynamics 365 Release Wave 1 for 2024... Dynamics 365 Customer Insights Journeys

In this blog post, the author discusses the upcoming Dynamics 365 Release Wave 1 for 2024 and specifically focuses on the new features and fun...

1 year ago

How to Create Bookable Equipment Resources in Microsoft Dynamics 365 Field Service

Efficiently scheduling technicians' equipment usage is a crucial factor in delivering effective field service. In this article, you'll learn a...

2 years ago

Advanced Schedule Board Customizations in Dynamics 365 Field Service

If you're looking to take your Dynamics 365 Field Service Schedule Board customizations to the next level, this blog post has got you covered....

2 years ago

5 Benefits of Microsoft Dynamics 365 Customer Service

Organizations can’t ignore their customers in a customer-dominant age, where customers decide the fate of a business through their revie...

2 years ago

How to add field service module to existing dynamics 365 solutions | Demo | 2022 💻

If you're wondering how to integrate the field service module into your Dynamics 365 solutions, this video demo is the perfect guide for you. ...

3 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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