Microsoft Dynamics 365 Customer Service: Latest updates

Solve Field Service Challenges with Dynamics 365 Route Optimization

Table of Contents Introduction Field service organizations (installation, service, delivery, inspections) face many challenges that 36are outs...

Dynamics 365 Field Service – Configure Copilot summaries in Field Service

Dynamics 365 Field Service is getting an upgrade with the announcement of the configure Copilot summaries feature. This feature allows adminis...

Omnichannel for Customer Service – Personal Numbers

Within Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service) we can define personal numbers that can be used for inco...

{Do you know} View analytics for Copilot's impact on your business with Dynamics 365 Customer Service

Hello Everyone,Microsoft Copilot has introduced several features in Dynamics 365 Customer Service that can significantly enhance customer supp...

Customer Service Admin Modernization: A Conversation with Microsoft's Tina Ding

In this insightful conversation, Tina Ding, Senior Program Manager at Microsoft, sheds light on the modernization of customer service administ...

2023 Release Wave 1: D365 Customer Service | Part 2

Get a sneak peek into the upcoming features of 2023 Release Wave 1 for D365 Customer Service with this comprehensive review of the documentati...

Implementing Dynamics 365 Service Bus Listener using Azure Function

In this post, YanivRDT provides a step-by-step guide on how to implement a Dynamics 365 Service Bus Listener using Azure Function. The post hi...

Connecting Microsoft Dynamics 365 Sales and Customer Service, SAP and Gmail | Dynamics Success Stories

    > Problem: Software integration - Dynamics / Gmail / SAP > Solution: Connect Bridge > Provider: Connecting Software ...