{How to} Create Azure Communication Services for Dynamics 365 Customer Service Omnichannel

Hello Everyone,

Today I am going to show how to subscribe to Azure Communication Services on Azure Portal.

Let's get's started.

Let's say you have a requirement to Dynamics 365 Customer Service Omnichannel Voice Calls configuration.

In order to progress with the voice calls you will need Azure Communication Services(ACS) on Azure Portal.

Make sure you have Global Administrator role, then you will be able to create resource and then configure the phone number on the ACS.

That's it for today.

I hope this helps.

Malla Reddy Gurram(@UK365GUY)

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Published on: June 28, 2024

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