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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Dynamics 365 Field Service : Configure barcode features

Field technicians often work in fast-paced, high-pressure environments where every second counts. Whether they’re identifying parts, scanning ...

4 months ago

Dynamics 365 Field Service : Create child assets

In any service organization, tracking customer assets is crucial—not just the main product (like a machine or system), but also its sub-compon...

4 months ago

Dynamics 365 Field Service : Associate inspections with work orders and customer assets

Dynamics 365 Field Service empowers businesses to deliver proactive and connected service experiences. One of its most powerful capabilities i...

4 months ago

Dynamics 365 Field Service : Create a work order in Dynamics 365 Field Service

Work Orders are the heart of Dynamics 365 Field Service—they represent the service requests or tasks that need to be completed at a customer l...

5 months ago

{Do you know} Explore enhancements to outbound dialing in Omnichannel Customer Service

If you're interested in Omnichannel Customer Service and want to stay up-to-date with the latest features, then this preview feature is defini...

1 year ago

{Do you know} Omnichannel allows multiple browsers and split screen for customer service agents

In this blog post, the author highlights an exciting feature that is now available to customer service agents on Dynamics 365 Omnichannel. Pre...

1 year ago

Improved Email Attachment Experience | D365 Customer Service Upgrade

Dynamics 365 Customer Service has quietly introduced a set of new features that enhance the email attachment experience within the platform. T...

1 year ago

Omnichannel for Customer Service – Phone Number Formats

In this post, the topic of discussion is Microsoft's Omnichannel for Customer Service and the importance of having phone numbers in a specific...

1 year ago

Dynamics 365 Customer Insights, Sales, and Commerce 2023 Release Wave 2 Highlights

If you're curious about the new features and functionalities in Dynamics 365 Customer Insights, Sales, and Commerce's 2023 Release Wave 2, t...

2 years ago

How to Boost Customer Service with Dynamics 365 CRM

Since customer service is the main channel via which a business interacts with its customers, it is crucial to the success of any busin...

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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