Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Dynamics 365 Field Service empowers businesses to deliver proactive and connected service experiences. One of its most powerful capabilities i...
Work Orders are the heart of Dynamics 365 Field Service—they represent the service requests or tasks that need to be completed at a customer l...
Microsoft has released a new product called Dynamics 365 Contact Center, which can revolutionize the way businesses manage their customer inte...
If you're interested in Omnichannel Customer Service and want to stay up-to-date with the latest features, then this preview feature is defini...
In this blog post, the author highlights an exciting feature that is now available to customer service agents on Dynamics 365 Omnichannel. Pre...
If you're looking to enhance customer engagement, integrating WhatsApp with Dynamics 365 CRM can prove to be a powerful tool. This collaborati...
If you're curious about the new features and functionalities in Dynamics 365 Customer Insights, Sales, and Commerce's 2023 Release Wave 2, t...
Since customer service is the main channel via which a business interacts with its customers, it is crucial to the success of any busin...
Get ready for a sneak peek into the upcoming features of the 2023 Release Wave 1 for D365 Customer Service. The release notes for this latest ...
New video out now – Power Tips: Dynamics 365 for Customer Service! This is another quick catch up with Heidi (LinkedIn, Twitter,...
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