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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Dynamics 365 Field Service : Configure barcode features

Field technicians often work in fast-paced, high-pressure environments where every second counts. Whether they’re identifying parts, scanning ...

6 days ago

Dynamics 365 Field Service : Associate inspections with work orders and customer assets

Dynamics 365 Field Service empowers businesses to deliver proactive and connected service experiences. One of its most powerful capabilities i...

23 days ago

Custom Copilot Record Summaries in D365 Customer Service

Last week I wrote an article about how to configure and enable Copilot Case Summaries in Dynamics 365 Customer service. If you haven’t h...

4 months ago

Introducing Microsoft Dynamics 365 Contact Center

Microsoft has released a new product called Dynamics 365 Contact Center, which can revolutionize the way businesses manage their customer inte...

1 year ago

{Do you know} Explore enhancements to outbound dialing in Omnichannel Customer Service

If you're interested in Omnichannel Customer Service and want to stay up-to-date with the latest features, then this preview feature is defini...

1 year ago

{Do you know} Omnichannel allows multiple browsers and split screen for customer service agents

In this blog post, the author highlights an exciting feature that is now available to customer service agents on Dynamics 365 Omnichannel. Pre...

1 year ago

WhatsApp Integration with Dynamics 365 CRM – A Powerful Tool for Improving Customer Engagement!

If you're looking to enhance customer engagement, integrating WhatsApp with Dynamics 365 CRM can prove to be a powerful tool. This collaborati...

1 year ago

How to Boost Customer Service with Dynamics 365 CRM

Since customer service is the main channel via which a business interacts with its customers, it is crucial to the success of any busin...

2 years ago

2023 Release Wave 1: D365 Customer Service | Part 1

Get ready for a sneak peek into the upcoming features of the 2023 Release Wave 1 for D365 Customer Service. The release notes for this latest ...

2 years ago

Microsoft Dynamics 365 - Customer Voice - An Overview - Part-1

If you want to gain an overview of Microsoft Dynamics 365 - Customer Voice, then this blog is the perfect place to start. This enterprise leve...

4 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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