{Do you know} Explore enhancements to outbound dialing in Omnichannel Customer Service

If you're interested in Omnichannel Customer Service and want to stay up-to-date with the latest features, then this preview feature is definitely worth exploring. The new enhancements to outbound dialing streamline the calling process for customer service agents, making it more efficient and convenient. Agents can search for customer contacts or accounts directly from the outbound dialer and initiate calls, in addition the new features also allows agents to open the customer record directly from the call history. This seamless integration between customer records and outbound dialing enhances productivity and provides a smoother experience for agents.

This post provides an overview of the recent advancements in outbound dialing and explains how they can be beneficial to customer service teams. So, if you're looking to keep your customer service team ahead of the curve, be sure to check out these new features!

That's all for today, hope this helps!

Written by Malla Reddy Gurram (@UK365GUY) as part of his #365blogpostsin365days challenge.