Loading...

{Do you know} Explore enhancements to outbound dialing in Omnichannel Customer Service

{Do you know} Explore enhancements to outbound dialing in Omnichannel Customer Service

If you're interested in Omnichannel Customer Service and want to stay up-to-date with the latest features, then this preview feature is definitely worth exploring. The new enhancements to outbound dialing streamline the calling process for customer service agents, making it more efficient and convenient. Agents can search for customer contacts or accounts directly from the outbound dialer and initiate calls, in addition the new features also allows agents to open the customer record directly from the call history. This seamless integration between customer records and outbound dialing enhances productivity and provides a smoother experience for agents.

This post provides an overview of the recent advancements in outbound dialing and explains how they can be beneficial to customer service teams. So, if you're looking to keep your customer service team ahead of the curve, be sure to check out these new features!

That's all for today, hope this helps!

Written by Malla Reddy Gurram (@UK365GUY) as part of his #365blogpostsin365days challenge.

Published on:

Learn more
MICROSOFT DYNAMICS CRM /365  BLOG
MICROSOFT DYNAMICS CRM /365 BLOG

This blog is all about MS DYNAMICS CRM DEVELOPMENT, C# .NET,SQL SERVER

Share post:

Related posts

Try the agent call quality survey in Dynamics 365 Customer Service

In order to optimize the agent experience in Dynamics 365 Customer Service, Microsoft has introduced a call quality survey. This survey helps ...

1 month ago

Resizing the Omnichannel Communication Panel | Dynamics 365 Customer Service

If you're looking for ways to improve the customer service experience within Microsoft's Dynamics 365 Omnichannel, resizing the communication ...

1 month ago

Upgrade Your Outbound Dialer with Omnichannel | Dynamics 365 2024 Updates

The latest update to Dynamics 365's April 2024 wave has introduced new features to the outbound dialer in Omnichannel for Customer Service. Th...

1 month ago

Omnichannel for Customer Service: Filter Agents by Skills for Consults

Microsoft's Omnichannel for Customer Service now offers a feature allowing for the filtering of agents by skill when beginning a consult. This...

1 month ago

Testing Speaker/Microphone in Omnichannel for Customer Service - A How-to Guide

Microsoft's Omnichannel for Customer Service just got even more user-friendly. With the latest update, agents can now test their speaker and m...

1 month ago

Maximizing Call Quality Surveys with Omnichannel | Customer Service

Omnichannel for Customer Service just introduced a new feature that allows the collection of feedback from agents on call quality. In this pos...

1 month ago

Omnichannel for Customer Service – Phone Number Formats

In this post, the topic of discussion is Microsoft's Omnichannel for Customer Service and the importance of having phone numbers in a specific...

3 months ago

D365 Customer Service: New Dialer Experience(preview)

Microsoft has recently announced improvements to the dialer in Dynamics 365 Customer Service, as part of the 2023 release wave 2. The new dial...

6 months ago

D365 Customer Service: Customer 360 Component

2023 release wave 1 has brought yet another exciting feature for D365 customer service- the Customer 360 component. This component is designed...

1 year ago

Omnichannel for Customer Service – Teams Integration

Microsoft Teams has become an integrated channel with Omnichannel for Customer Service, opening up new possibilities for internal help desks t...

3 years ago
Stay up to date with latest Microsoft Dynamics 365 and Power Platform news!
* Yes, I agree to the privacy policy