Microsoft Dynamics 365 Customer Service: Latest updates

Dynamics 365 Field Service – Configure Copilot summaries in Field Service

Dynamics 365 Field Service is getting an upgrade with the announcement of the configure Copilot summaries feature. This feature allows adminis...

Omnichannel for Customer Service – Personal Numbers

Within Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service) we can define personal numbers that can be used for inco...

{Do you know} View analytics for Copilot's impact on your business with Dynamics 365 Customer Service

Hello Everyone,Microsoft Copilot has introduced several features in Dynamics 365 Customer Service that can significantly enhance customer supp...

Customer Service Admin Modernization: A Conversation with Microsoft's Tina Ding

In this insightful conversation, Tina Ding, Senior Program Manager at Microsoft, sheds light on the modernization of customer service administ...

Show or Hide Chat Widget After Operating Hours in CSw

If you're looking to implement a chat widget through Customer Service workspace/Omnichannel for Dynamics 365, you may want to consider hiding ...

Implementing Dynamics 365 Service Bus Listener using Azure Function

In this post, YanivRDT provides a step-by-step guide on how to implement a Dynamics 365 Service Bus Listener using Azure Function. The post hi...

Advanced Schedule Board Customizations in Dynamics 365 Field Service

If you're looking to take your Dynamics 365 Field Service Schedule Board customizations to the next level, this blog post has got you covered....

Connecting Microsoft Dynamics 365 Sales and Customer Service, SAP and Gmail | Dynamics Success Stories

    > Problem: Software integration - Dynamics / Gmail / SAP > Solution: Connect Bridge > Provider: Connecting Software ...