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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Copilot – Create Knowledge Articles From Resolved Cases

For Dynamics 365 Customer Service users, there's a handy new feature called Copilot that streamlines the process of creating knowledge article...

10 months ago

{Do you know} Use monthly channel for features in Customer Service apps

In this post, Malla Reddy Gurram, also known as UK365GUY, shares his thoughts on the use of monthly channels for features in Customer Service ...

11 months ago

Customer Insight Overview

As data becomes increasingly important in modern business, organizations invest in its collection and analysis to inform pivotal decision-maki...

1 year ago

Dynamics 365 Customer Service vs. Competitors: A Comparison

Introduction Did you know that 88% of customers say the experience a company provides is as important as its products… The post Dynamics...

1 year ago

Dynamics 365 Marketing Tutorial (Real Time Marketing / Customer Insights Journeys)

If you're looking for a comprehensive tutorial on Dynamics 365 Marketing, look no further than this real-time marketing and customer insights ...

1 year ago

How to Create Bookable Equipment Resources in Microsoft Dynamics 365 Field Service

Efficiently scheduling technicians' equipment usage is a crucial factor in delivering effective field service. In this article, you'll learn a...

1 year ago

Copilot in Microsoft Dynamics 365 Customer Insights

Curious about how Copilot in Microsoft Dynamics 365 Customer Insights leverages the power of generative AI to revolutionize data discovery? Th...

2 years ago

QuickBooks Online & Dynamics 365 CRM Online Integration - Get a 360-degree view of Customer Data!

This video introduces viewers to the power of integrating QuickBooks Online and Dynamics 365 CRM Online to achieve a comprehensive view of cus...

2 years ago

Dynamics 365 Field Service, Mixed Reality and Connected Spaces – 2022 Release Wave 2 Launch

This video highlights the upcoming capabilities in the 2022 Release Wave 2 for Dynamics 365 Field Service, Mixed Reality, and Connected Spaces...

2 years ago

Advanced Schedule Board Customizations in Dynamics 365 Field Service

If you're looking to take your Dynamics 365 Field Service Schedule Board customizations to the next level, this blog post has got you covered....

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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