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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Custom Copilot Record Summaries in D365 Customer Service

Last week I wrote an article about how to configure and enable Copilot Case Summaries in Dynamics 365 Customer service. If you haven’t h...

1 month ago

Configurable Copilot Case Summaries for D365 Customer Service

Most people have probably seen the record summaries in Dynamics 365 Customer Service, Field Service and Sales. If you’re not familiar wi...

3 months ago

Introducing Microsoft Dynamics 365 Contact Center

Microsoft has released a new product called Dynamics 365 Contact Center, which can revolutionize the way businesses manage their customer inte...

10 months ago

{Do you know} Omnichannel allows multiple browsers and split screen for customer service agents

In this blog post, the author highlights an exciting feature that is now available to customer service agents on Dynamics 365 Omnichannel. Pre...

11 months ago

Improved Email Attachment Experience | D365 Customer Service Upgrade

Dynamics 365 Customer Service has quietly introduced a set of new features that enhance the email attachment experience within the platform. T...

12 months ago

Unlocking the Power of AI in Dynamics 365 Customer Service

Introduction In today’s business environment, customer service excellence is no longer a differentiator; it’s a necessity. As we n...

1 year ago

WhatsApp Integration with Dynamics 365 CRM – A Powerful Tool for Improving Customer Engagement!

If you're looking to enhance customer engagement, integrating WhatsApp with Dynamics 365 CRM can prove to be a powerful tool. This collaborati...

1 year ago

How to Boost Customer Service with Dynamics 365 CRM

Since customer service is the main channel via which a business interacts with its customers, it is crucial to the success of any busin...

1 year ago

2023 Release Wave 1: D365 Customer Service | Part 1

Get ready for a sneak peek into the upcoming features of the 2023 Release Wave 1 for D365 Customer Service. The release notes for this latest ...

2 years ago

Microsoft Dynamics 365 - Customer Voice - An Overview - Part-1

If you want to gain an overview of Microsoft Dynamics 365 - Customer Voice, then this blog is the perfect place to start. This enterprise leve...

4 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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