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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Configurable Copilot Case Summaries for D365 Customer Service

Most people have probably seen the record summaries in Dynamics 365 Customer Service, Field Service and Sales. If you’re not familiar wi...

1 month ago

Introducing Microsoft Dynamics 365 Contact Center

Microsoft has released a new product called Dynamics 365 Contact Center, which can revolutionize the way businesses manage their customer inte...

8 months ago

{Do you know} Omnichannel allows multiple browsers and split screen for customer service agents

In this blog post, the author highlights an exciting feature that is now available to customer service agents on Dynamics 365 Omnichannel. Pre...

9 months ago

Improved Email Attachment Experience | D365 Customer Service Upgrade

Dynamics 365 Customer Service has quietly introduced a set of new features that enhance the email attachment experience within the platform. T...

10 months ago

Omnichannel for Customer Service – Phone Number Formats

In this post, the topic of discussion is Microsoft's Omnichannel for Customer Service and the importance of having phone numbers in a specific...

1 year ago

Modernize customer support with Copilot in Dynamics 365 Customer Service

The year 2023 has ushered in dramatic innovations in AI, particularly regarding how businesses interact with customers. Every day, more organi...

1 year ago

Dynamics 365 Marketing Tutorial (Real Time Marketing / Customer Insights Journeys)

If you're looking for a comprehensive tutorial on Dynamics 365 Marketing, look no further than this real-time marketing and customer insights ...

1 year ago

How to Boost Customer Service with Dynamics 365 CRM

Since customer service is the main channel via which a business interacts with its customers, it is crucial to the success of any busin...

1 year ago

2023 Release Wave 1: D365 Customer Service | Part 1

Get ready for a sneak peek into the upcoming features of the 2023 Release Wave 1 for D365 Customer Service. The release notes for this latest ...

2 years ago

Power Tips: Dynamics 365 for Customer Service

New video out now – Power Tips: Dynamics 365 for Customer Service! This is another quick catch up with Heidi (LinkedIn, Twitter,...

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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