How to Boost Customer Service with Dynamics 365 CRM
Since customer service is the main channel via which a business interacts with its customers, it is crucial to the success of any business. Customer satisfaction, brand loyalty, and …
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Sales Collaboration: How Sales Teams Work in Dynamics 365 CE
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Environment Variables vs Configuration Tables vs Hardcoding in Dynamics 365 Customer Engagement (CE)
In Dynamics 365 Customer Engagement (CE), managing configuration values effectively is key to building scalable and maintainable solutions. En...
Use custom productivity tools in Dynamics 365 Customer Service
As customer service teams strive to deliver faster, more personalized support, the need for tailored productivity enhancements has never been ...
Dynamics 365 Customer Service – Connect AI agents using Model Context Protocol server – updated date
We are announcing the ability to connect to AI agents through the Model Context Protocol server in Dynamics 365 Customer Service. This feature...
Try the AI agent activity feed in Dynamics 365 Customer Service
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