{Do you know} Omnichannel allows multiple browsers and split screen for customer service agents

{Do you know} Omnichannel allows multiple browsers and split screen for customer service agents

In this blog post, the author highlights an exciting feature that is now available to customer service agents on Dynamics 365 Omnichannel. Previously, agents could only answer calls on one browser, and opening multiple browsers would result in a notification on the top of the browser. However, with the new update, agents can work across multiple conversations from multiple browsers in split format, and also view conversations side by side. This enhancement increases the efficiency of customer service agents and helps them manage and respond to multiple conversations more effectively.

This is a significant update to the Omnichannel for Customer Service, and eliminates the previous limitation of a warning message about being signed in from multiple browsers. Agents can now have as many browsers open as they like, making it easier to manage and prioritize customer requests.

The author hopes that this feature helps agents work more efficiently and serve customers' needs better.

Malla Reddy Gurram (UK365GUY) shared this valuable information as part of his blog series- #365blogpostsin365days.

Published on:

Learn more


Share post:

Related posts

Resizing the Omnichannel Communication Panel | Dynamics 365 Customer Service

If you're looking for ways to improve the customer service experience within Microsoft's Dynamics 365 Omnichannel, resizing the communication ...

1 month ago

Omnichannel for Customer Service: Filter Agents by Skills for Consults

Microsoft's Omnichannel for Customer Service now offers a feature allowing for the filtering of agents by skill when beginning a consult. This...

1 month ago

Maximizing Call Quality Surveys with Omnichannel | Customer Service

Omnichannel for Customer Service just introduced a new feature that allows the collection of feedback from agents on call quality. In this pos...

2 months ago

Omnichannel for Customer Service – Phone Number Formats

In this post, the topic of discussion is Microsoft's Omnichannel for Customer Service and the importance of having phone numbers in a specific...

4 months ago

Timeline Enhancements & Much More for Dynamics 365 Customer Service

Dynamics 365 Customer Service is a powerful tool designed to help organizations manage customer interactions and enhance customer experience. ...

1 year ago

What’s New in Microsoft Dynamics 365 Customer Service

Microsoft Dynamics 365 Customer Service has released its latest version with notable improvements that provide more powerful customer service ...

1 year ago

Omnichannel for Customer Service – Teams Integration

Microsoft Teams has become an integrated channel with Omnichannel for Customer Service, opening up new possibilities for internal help desks t...

4 years ago

Microsoft Dynamics 365 Omnichannel for Customer Service – Part-1 – Unified Routing

In today's enterprise landscape, work routing plays a vital role in intelligently directing incoming customer service records, allowing for th...

1 year ago

Dynamics 365 Customer Service – Conceptual Diagram – v2022

Dynamics 365 Customer Service is a comprehensive case management solution that enables organizations to deliver personalized support to their ...

2 years ago
Stay up to date with latest Microsoft Dynamics 365 and Power Platform news!
* Yes, I agree to the privacy policy