{Do you know} Omnichannel allows multiple browsers and split screen for customer service agents

In this blog post, the author highlights an exciting feature that is now available to customer service agents on Dynamics 365 Omnichannel. Previously, agents could only answer calls on one browser, and opening multiple browsers would result in a notification on the top of the browser. However, with the new update, agents can work across multiple conversations from multiple browsers in split format, and also view conversations side by side. This enhancement increases the efficiency of customer service agents and helps them manage and respond to multiple conversations more effectively.

This is a significant update to the Omnichannel for Customer Service, and eliminates the previous limitation of a warning message about being signed in from multiple browsers. Agents can now have as many browsers open as they like, making it easier to manage and prioritize customer requests.

The author hopes that this feature helps agents work more efficiently and serve customers' needs better.

Malla Reddy Gurram (UK365GUY) shared this valuable information as part of his blog series- #365blogpostsin365days.