Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Hi, Readers.In Dynamics 365 Business Central: How to substitute a report for another report via AL, we discussed how to substitute a repo...
With the direct WhatsApp integration in Dynamics 365 Contact Center, organizations can now provide superior customer experiences on a trusted ...
Introduction Managing important documents is crucial for service operations. Microsoft Dynamics 365 Business Central 2024 update Released Wave...
Below we can see the resource cell template (or view) applied that defines the images, values, and fields displayed for the resource in the Sc...
Encountering an error while creating a relationship between two custom tables can be frustrating. In this case, the error message reads, "Ther...
If you're running an organization and need to ensure compliance, manage risk, and maintain operational integrity, audits are a must. In this a...
In the Wave 2 Release for Dynamics 365 Marketing, real-time customer journey creation offers the ability to reach up to 100 mill...
Microsoft's Omnichannel for Customer Service includes "loads" of reporting options. One of my favourite reports right now is the "real-time an...
Do you want to get the most out of your business operations? Microsoft Dynamics 365 is an end-to-end business solution that can help you do ex...
Microsoft Dynamics 365 CRM is a powerful tool used to manage customer relationships, while SharePoint offers advanced document management capa...
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