Microsoft Dynamics Field Service : Overview

If you are wondering what field service is and how organizations manage the problems of their customers, then this is an informative overview that can clear up some misconceptions. Field Service basically involves providing services to customer locations beyond their office or site. Dynamics 365 Field Service is an extension of the Service Module that allows organizations to provide onsite services to their customers and manage their mobile workforce effectively. Other than providing a comprehensive view of workforce management, this tool adds value by increasing uptime, empowering Field Service technology, reducing Field Service costs, and increasing customer satisfaction. Components of Microsoft Dynamics 365 Field Service include Work Order Creation, Scheduling, Dispatch Technician Execution, Asset Management, and Serving, Inventory and Billing Management. This platform is most frequently used in Manufacturing, Transportation, Energy and Utility, and Oil and Gas businesses.