Explore the realm of customer engagement with our curated collection of Microsoft Dynamics 365 Customer Engagement blogs. Stay informed about the latest insights, strategies, and best practices to enhance customer relationships and drive business success.
Hi, Readers.Early morning in Japan time today, the 2025 release wave 2 plans for Microsoft Dynamics 365 and Power Platform has been released! ...
Back in February, I shared some of the new features that are coming in the 2025 Release Wave 1 for Dynamics 365 Customer Service and Contact C...
Introduction In an era where business evolves at lightning speed, leveraging the latest technology is crucial for success. Dynamics 365,…...
Hello Everyone,Today I am going to share my thoughts on the Copilot Studio Voice IVR connect to Dynamics 365 Omnichannel.Let's get's started.S...
In today's competitive market, organizations must have scalable sales processes that can be recreated and improved over time. Each orga...
Speed is a key component of closing deals, and automated approval workflows can help achieve this efficiency in Dynamics 365 Sales with CPQ. T...
Microsoft Dynamics 365 CRM and Power Platform are powerful digital transformation tools that streamline processes, improve customer engagement...
Businesses around the globe are increasingly adopting visualization tools to easily understand and make sense of massive amounts of data and r...
Here's how you can retrieve the Label of the OptionSet from the Plugin in Dynamics 365 CRM while working with the Entity object.
The blog post titled "Active or Inactive, That is the Question?!?!" on The CRM Ninja poses an intriguing question that the author explores by ...
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