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Microsoft Dynamics 365 Customer Engagement: Latest updates

Explore the realm of customer engagement with our curated collection of Microsoft Dynamics 365 Customer Engagement blogs. Stay informed about the latest insights, strategies, and best practices to enhance customer relationships and drive business success.

Dynamics 365 Customer Service – Quality Evaluation Agent

We are announcing the Quality Evaluation Agent in Dynamics 365 Customer Service. This feature reached general availability on November 14, 202...

1 month ago

Copilot Fall Release: Everything You Need to Know for Dynamics 365 Users!

Microsoft has officially dropped the Copilot Fall Release, and it marks a significant evolution in the world of generative AI. Going beyond th...

1 month ago

Boosting Productivity by Minimizing Risk in the Insurance Industry with Dynamics 365

In 2025, insurance premiums in the US amounted to $1.7 trillion, showing a 5.1% increase from 2024. The insurance world is clearly on a fast t...

3 months ago

Business Central 2024 wave 2 (BC25): Extend AL interfaces

Hi, Readers.The public preview for Dynamics 365 Business Central 2024 release wave 2 (BC25) is available. Learn more: Link. I will contin...

1 year ago

Maximizing Your ROI with Microsoft Dynamics 365 Sales

Introduction Maximizing ROI with Dynamics 365 Sales is no small accomplishment in today’s business world. It’s not just about laun...

1 year ago

Streamlining Your Workflow: Automation Features of Dynamics 365

Introduction In an era where efficiency is king, a staggering 44% of small and medium business employees find their productivity… The po...

2 years ago

Boost customer engagement with Apple Messages for Business

With Dynamics 365 Customer Service, you can use Apple Messages for Business to expand your consumer reach, reduce costs, and provide seamless ...

2 years ago

What happens to data and access when a Dynamics 365 Business Central subscription ends/expires?

Hi Readers.Today I would like to share some information about what happens to data and access when a Dynamics 365 Business Central subscriptio...

2 years ago

Comparing Financial Reporting tools between Dynamics GP and Dynamics Business Central

Are you trying to decide between Dynamics GP and Dynamics Business Central for your financial reporting needs? This informative video provides...

3 years ago

Lead to Opportunity to Customer in Microsoft Dynamics 365 CRM – Get the first step right by automating Lead Assignment!

The success of a business depends on Sales. And sales depend on Leads. But even in this day and age of automation, only 25% of marketing and s...

3 years ago

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Microsoft Dynamics 365 Customer Engagement: Latest updates

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