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Microsoft Dynamics 365 Customer Engagement: Latest updates

Explore the realm of customer engagement with our curated collection of Microsoft Dynamics 365 Customer Engagement blogs. Stay informed about the latest insights, strategies, and best practices to enhance customer relationships and drive business success.

Migrate from Customer Service Hub to Customer Service workspace

Starting February 2025, new Customer Service customers with Enterprise licenses will only see the Customer Service workspace app. The Customer...

7 days ago

What Microsoft’s End of Support for Dynamics GP Means for Your Business

Introduction As a decision-maker, Microsoft’s recent announcement about Microsoft Dynamics GP end of life by September 30, 2029, marks a…...

14 days ago

List solution details and their components using Power Automate Flow

With the increasing flexibility of Power Automate, it is now possible to retrieve lists of solution details and components within flows. This ...

5 months ago

How to streamline sales and marketing with Copilot

In this video, you'll learn how Copilot can streamline sales and marketing processes to improve the customer experience. Lori Lamkin, Corporat...

6 months ago

Maximizing Efficiency: Operating an External Shared Warehouse with Warehouse Management Only Mode

This blog post is a follow-up to a previous one discussing how businesses can use Warehouse management only mode in Microsoft Dynamics 365 Sup...

6 months ago

The End of Dynamics 365 On-Premises: How to Keep Your Software Integrations Intact

Microsoft Dynamics 365 on-premises is on its way out, but you don’t have to leave behind all the integrations with other software you’v...

1 year ago

External scheduling in Project Operations

This post walks you through external scheduling in Dynamics 365 Project Operations with version 4.58.0.119 of the Lite version. External sched...

1 year ago

Back to Basics # 68: Run JavaScript from Modern Command Designer in Dynamics CRM

Introduction: During certain scenarios we must call JavaScript from Command bar present in a ribbon for every Dynamics CRM Form. As an example...

1 year ago

Back to Basics # 67: Working with External API inside Html Webresource in Dynamics CRM

Introduction: During certain scenarios we must integrate external API inside Dynamics CRM. As an example, a Wikimedia free api was used to exp...

2 years ago

How to – Provision / Setup Omnichannel for Customer Service trial – Dynamics 365

In this post, we’d start by creating a trial of Dynamics 365 CustomerService. Open – https://dynamics.microsoft.com/en-us/customer...

2 years ago

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Microsoft Dynamics 365 Customer Engagement: Latest updates

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