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Microsoft Dynamics 365 Customer Engagement: Latest updates

Explore the realm of customer engagement with our curated collection of Microsoft Dynamics 365 Customer Engagement blogs. Stay informed about the latest insights, strategies, and best practices to enhance customer relationships and drive business success.

Accelerating sales with unified data in the AI era

AI-powered customer profiling enables a shift from reactive decision making by sales teams to proactive customer engagement. The post Acceler...

15 days ago

Dynamics 365 Business Central: How to check whether the feature in Feature Management page is enabled via AL

If you are using Dynamics 365 Business Central, it is important to know how to check whether a feature is enabled or not. Sometimes, when you ...

9 months ago

How to Use Connectors and Integration Platforms with Your Dynamics 365

Unlocking the full potential of Dynamics 365 often entails seamless integration with other systems and applications. This is where the ...

1 year ago

Associate/Disassociate plugin messages in CRM

In this post, originally from Rajeev Pentyala's blog on the Microsoft Power Platform, we explore the Associate/Disassociate plugin messages in...

1 year ago

Email Template Selection Enhancement within Microsoft Dynamics 365 CRM

To improve productivity and maintain professionalism, email templates are frequently used. A large number of templates to choose from can beco...

1 year ago

Dynamics 365 Customer Service 2023 Release Wave 1 Release Highlights

2 years ago

Deactivate Child Records using plug-in

The requirement is to deactivate child records using 1:N association via a plugin in Dynamics CRM. The plugin will trigger upon updating the p...

2 years ago

Use percentage-based routing to load-balance customer service requests

Unified routing in Microsoft Dynamics 365 Customer Service provides capabilities to connect customers to the best agents. To provide a world-c...

2 years ago

Usability enhancements to grids in Model-Driven Apps

Microsoft Dynamics 365 2022 release wave 2 introduces a new feature called "Prevent slow keyword filter or quick find terms on view pages." Th...

2 years ago

Dynamics 365 Predictive Lead Scoring with AI

Dynamics 365 Predictive Lead Scoring with AI Danny Rodrigue… Fri, 06/03/2022 - 10:59 Body Dynamics 365 Predictive Lead S...

2 years ago

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Microsoft Dynamics 365 Customer Engagement: Latest updates

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